Rinoa Poison: Scambaiter

Jessica Wilson vs James Lee (Employee # NRTN727) – Norton Cancelation Dept.

Refund code #13864

Someone mentioned Kitboga in the background.

We booped him because the call wasn’t going anywhere.

Total Time Wasted: 11min 31sec

 

 

 

Jessica Wilson vs Mark Ester & Alex – McAfee

Received an email.

Refund amount $599

AnyDesk was used.

He recommended that she install McAfee on all of her devices due to hackers. He gave her a long spiel. Mark is going to transfer the call to a senior executive to describe the plans. Then he asked for her phone number so he can call her back.  There’s a lot of beeping on this phone call. Mark said that beeping is for the security purpose.

 

We were transferred to Alex. He told Jessica about the plan options.

Plan options: Mcaffee total protection 

1 year for 5 devices – $199.99

1 year for 3 devices – $150

3 years for $200

 

 

Connected to the secure server so that Alex could install the software. $149 for 3 years now. He kept contradicting himself with prices and years

We were transferred to Mark, who was very quiet and difficult to hear. Mark kept saying, “please hold on.”

They booped, possibly because of the reverse connection request. We tried to call back, but no answer.

Total Time Wasted: 28min 15sec

 

 

 

Jessica Wilson vs Alex (Burpy) – PayPal

Alex said the account was red-flagged due to hackers from Texas and Ohio. Someone applied for an advance credit line for $8,000 on her account.

Rinoa decided to refer to him as “Burpy.” She actually called him that, and he answered to it!

Alex began explaining about Paypal blocking cards, available at any Amazon store or Paypal security center.

 

Out of the blue, he said he thought she was pulling a prank on him. Then he said that since she doesn’t have the first two options, she needed to go to Target. He became angry when she asked why she needed to go to Target.

 

Jessica found some RFID blocking cards for $10 but he said she needed to buy the $500. He started to accuse her of pranking again.

 

 

Jessica: “Do you ever get sick of spouting lies?”

Alex: “Duck off.”

 

He booped.

 

Total Time Wasted: 16min 52sec

 

 

 

Jessica Wilson vs Alex – PayPal (unsure if it’s the same Alex from earlier today)

Refund amount $387.65; then $495.63

TeamViewer was used.

There is a bad echo on the phone. Tried to call again but the echo was still there. As soon as she said her name was Jessica Wilson, he asked, “Your name is Pierogi, right?”

 

When Jessica acted confused, he continued with the scam. Jessica had difficulty with setting up TeamViewer.

 

Once connected, Alex tried to turn on the camera, then went to Amazon to buy some cards. She called him a bad name. He started laughing, then booped.

 

Total Time Wasted: 14min 33sec

 

 

 

Jessica Wilson vs John Carter – BitCoin

Jessica got an email that said she was charged $300 for BitCoin.

Invoice #NRTN727

 

Jessica said that her credit card was linked to Bitcoin, but she didn’t trade in it. He couldn’t understand that. John said that he had to “verify your device” first.

 

John wanted Jessica to log into her crypto wallet. She reminded him that she had no access to it. Then, he wanted her to log into the bank. Jessica argued & questioned his reasons for this. He said that her account was not secure and he must secure it.

 

Jessica called him a “moldy piece of bread” for being silent and not explaining what’s going on.

 

Jessica said she saw no charge in her account. John said it will appear within 24 hours. John was going to create a crypto wallet in order to cancel the transaction. Jessica didn’t want that. John said he’ll transfer her bank money to a crypto wallet to secure it, and she still refused.

 

John said he was putting her case on hold until Monday because she refused the wallet.

He booped.

 

Total Time Wasted: 14min 46sec

 

 

 

Jessica Wilson vs Wayne Parker – Norton Security Plan

Invoice/Order # NRTN727 

UltraViewer was used.

Chase Wackamole214 Ckg $5,763.25 Sv $19,562.35

 

Wayne placed refund request, and said it will take 15 minutes.

Refund ID # QW5874

 

Wayne offered to update the security instead of cancelling the order. He said there were 1,288 errors on her computer.

Wayne asked for her bank name, etc.

He asked if Jessica used Zelle for transactions. He said he would first verify her Zelle account, then use it to transfer the refund. Jessica thought they were going to fix the computer first, THEN refund the money. Wayne rambled a nonsensical reply.

 

 

Wayne used notepad to list the order of things he said he’d do:

1) cancel subscription

2) refund issued

3) ran a scan & found errors

4) one time gesture – one time fixation was promised

 

 

Jessica reminded him again that he originally said fixing came before bank.  Wayne changed the form to “refund issued PENDING” as #2. #2, THEN #3 issue refund.

 

Wayne was running the malicious software removal program on her computer. He said a one-time “fixation” was normally $100 or 150, but it was free for her.

 

Wayne: “35 is quite a sexy age.”

 

Wayne enjoys bodybuilding but the way he said it sounded like “boulder” building. He said his maximum weight for squats is 440 pounds, bench press is 320 pounds, & dead lift is 480 pounds. There was an in-depth discussion of a bodybuilder diet.

 

Jessica was concerned about the number of eggs he eats and asked him about how excessive/bad-smelling his gas must be. He then explained how to reduce the egg-smelly gas for several minutes. 

 

Attempted Zelle $2,000 “dummy transaction” transfer. Jessica just got a text about a Zelle charge to be accepted. Wayne said it’s a dummy transaction. Back-and-forth ensues, including Wayne’s entertaining explanation of what a dummy transaction is!

 

Jessica: “What flavor of word soup is that?”

 

Jessica canceled the $2,000 Zelle text, and Wayne proceeded with the “exact amount” dummy transfer for $349.99. Jessica objected to being charged for anything when she was supposed to be RECEIVING money. She told him that she thought he was done. She didn’t understand why was he trying to steal money from her. He doubled dummy transaction thing, saying the dummy account will no longer exist after 24 hours.

 

Jessica showed Wayne the Google results for “dummy Zelle account,” which included all kinds of links mentioning scams. He still denied everything. She kept asking him point-blank why he was trying to steal. He still said it was not a fraud.

 

Wayne: “Who says I’m trying to steal money from your account?”

 

Jessica said she was shutting down her computer and just wanted him to tell her why he was trying to scam her. He was still protesting his innocence. She tried to convince him to lead an honest life. He refused advice from anyone, then indirectly defended the stealing that he denied.

 

Wayne: “Being smart is good but don’t think you are the smartest in the room.” He said it’s a common saying but it sounded quite pointed.

 

The call got a little creepy for the last few minutes. Wayne booped.

 

Total Time Wasted: 1hr 05min 32sec

 

 

 

Stream Timestamp [03:51:07]

Carly (Carlette / Carlotte) – Walmart voucher

Scammer has a Jamaican accent.

We were selected for a $100 Walmart voucher

 

The processing fee is only $4.95.

The voucher will be mailed express to us.

 

It started as a recorded message.  

Carly listed off a bunch of things to buy with the card and possibly some options.

She put us on hold, where we could hear a recording with lots of offers.

 

We booped.

 

Total Time Wasted: 4min 38sec

 

 

 

Stream Timestamp [04:01:13]

Jessica Wilson vs Mike Cruze ID# AMZ2859 – Amazon

She was charged for an iPhone and BitCoin.

 

He bailed and booped.

 

Called the same number back.

Chris answered; but later his name was Alex

He said Jessica’s PayPal account has been red-flagged due to sus-pee-cious activity. He said that someone tried to change her PayPal password.

 

He booped.

 

Total Time Wasted: 4mins 52sec

 

 

 

Recorded message answered our call. It was a voucher scam. We booped.

 

 

 

Stream Timestamp [04:12:25]

Jessica Wilson vs Mark – McAfee

Refund amount $399

Jessica was quite aggressive right off the bat.

Mark said this was a scam email and to call her bank about the charge.

 

Jessica: “Why does your phone sound like it’s being rotated around a ceiling fan?”

 

Total Time Wasted: 3min 20sec

 

 

 

Stream Timestamp [04:32:18]
Jessica Wilson vs Alex – Amazon

Received a text message about a charge for an iPhone.

He booped.

 

Total Time Wasted: 41sec