Rinoa Poison: Scambaiter

Stream Timestamp [00:22:03]

JW vs. Steve from Tellwut Support

Amount charged for GameStop gift card purchase today: $300.00

 

JW would like to cancel this order. He told her to go to a website. She saw a countdown clock of time she had left to cancel the order.

He had her go to a different site for the cancellation form. The order was placed today, about

5 hours ago. The order was not completed. The order was cancelled. The cancellation #29461983. She was not charged any money.

 

Total Time Wasted: 8min 12sec

 

 

 

Stream Timestamp [00:38:13]

JW vs. David Wilson and Henry Lockwood (Lockfoot/Softwood/Fartwood/Smallwood) — Norton LifeLock

Refund Amount: $345.90 (in two parts…1st part $110.00)

Scam Amount: $11,000

 

Her account had been charged $345.90. Invoice #N89G217756. She would like it cancelled.

She didn’t ask to auto renewal. She is INNOCENT!

 

David wanted her to go the the “very bottom top” search box. Discussion regarding the very bottom top or the middle top was had. She was to go to www.supremofree.com.

 

JW: “Wassup, Remo?” (…crickets…..)

 

She opened Supremo. He connected. Whee! (This guy must be a rookie.)

 

David: Please leave your mouse! Go to other side of your computer.

JW: I am completely around the back of my computer.

David: Go back to the front of your computer.

(She made him repeat the “leave your mouse” several times!)

Her service cancellation ID#XYL34901

 

She needed the Anydesk option to accept.

David had JW open her email and start a new email to send to Norton.

 

  From: JW

  RE: I want to cancel Norton Services and Refund My Money

 

     Name: JW

     Cell #: (000) 000-000

     Invoice #N89G217756

     Refund Amount: $345.90

     Name of Bank:  Chase Bank

     Email Address: xxxxxxxx

 

David: Click on Send.

She did not receive the refund. He was talking to his Senior Finance Team. Henry Lockwood (Lockfoot, Softwood, Fartwood, Smallwood) got on the line.

 

Henry will have JW write a new email to the Norton Financial team. She was to call his direct # if anything happened.

 

   From: JW

   Subject: I want to cancel this charge and get my refund

 

      Name: JW

      Cell Phone: (000) 000-000

      Full address: xxxxxxxxxxx

      Invoice #N89G217756

      Bank Name: Chase Bank

      Amount: $110.00

 

At this point the call booped. Henry called back.

We heard “Target” mentioned in the background. JW said she just heard “Target.”

Henry: We use Target to make payments through a gift card sometimes.

 

JW kept calling Henry by various last names…Lockfoot/Softwood/Fartwood/Smallwood.

Henry: Why are you making up my name every time?

 

We had a new Anydesk session. Henry told JW that they would do the refund in two parts. The first part would be $110.00. JW did not understand what they are doing…her refund should be the $345.00 not $110.00. Henry said that JW was very confused. Henry was frustrated and cussing in Hindi. JW said she hadn’t received the refund yet. Henry said it was because he had not had her send that second email yet. We sent the email.

 

Henry: You don’t need to explain me everything…I told you this hundred times!

JW: Why am I not getting it all at once?

Henry: Will you shut up?????? Please keep quiet! You should learn how to listen to someone.

I am begging you to keep quiet.

 

Much Hindi and cussing.

 

JW got a black screen… maybe she had a loose cable… the cat once did that to her computer.

Her cancellation #NRT20511052105

 

Henry: Who is your internet connection?

JW: Cox Communication…the service sucks! It’s dog doo doo; can’t stand it. Absolute worst!

       Cox sucks!

Henry: what do you do for a living?

JW: I am a photographer. Wildlife and birds. I also do people’s weddings. I always like film.

I did the main event for the popular 2023 Snail Races.

 

Henry liked fishing with his dad. He used a basic pole and he thought the bait was worms.

If he could be famous…he would want to be anonymous (ameba he says at first).

 

JW: I have $11,000 in my account!

Henry: I approved the email that you typed. You forgot the “.” in the $110.00.

JW: How does that work? Your employees just added that amount to my account

Henry: Please calm down and keep quiet.

JW: How can we have a conversation if only one person is talking?

 

Henry had JW pull up her calculator and proceeded to have her type $11,000-$346=$10,654 after many tries and with JW trying to help out.

 

Henry: You need to go in person to your bank and send back $10,654. You are to say it is for your personal use. In America if any amount over $10,000 you have to pay taxes of $3,000-$4,000 if the bank will come to know.

 

JW: Are you going to cover the taxes then?

Henry: Keep quiet…keep a finger on your mouth!

 

Henry told JW that he had the promise of her dad that this will turn out alright.

 

JW: That’s messed up; don’t say things like that!

Henry: I have said it. You are not letting me speak! Go to the bank in person and withdraw cash.

He did take back what he said earlier.

 

— cussing in Hindi —

 

JW: I don’t want to see or meet you! I understand you want your $ back, but I don’t want to meet you!

 

Hery: I want you to withdraw the cash and deposit into our company’s account. Do not tell the bank any of this or they will come to be suspicious.

 

—cussing in Hindi—

 

JW was not comfortable walking around with $10,000 in cash. She could get mugged!  Henry told her that if that happened, she should just give them the money as her life is worth more than that.

 

Henry: It is 2023. The police are very good. No one will put a knife in your belly.

 

JW went to her bank and had her driver’s license, his name and telephone number, the invoice number and the amount she was to withdraw and her debit card and credit card. We got disconnected and Henry calls back.

She was ready to go in the bank. She should say it is for personal purchase of $10,000 of furniture. JW asked what if they say to use your bank card to save up to 5%! Who wouldn’t want to save money?

 

JW continued to ask for other means other than cash. She could write him a check. He said, “no.”

 

—Hindi cussing—

 

JW: If you think this is funny, you can call me back. I will go and figure this out myself!

Henry: I will do it again.

 

Boop!

 

MelonBuddy Translations Throughout the Call:

*Dammit the computer turned off… I lost access.

*She is really getting mad!

*We have to buy more time.

*I am just talking to her, making small talk.

*Hey man, give me some too.

*She is pissing me off.

*She is a pain in the butt… Let’s get cash.

*She’s not a real customer.

*I know it.

*Damnit, she doesn’t have a camera… password in her bank wasn’t saved… she logged out.

 

Total Time Wasted: 2hr 25min 39sec

 

 

 

Stream Timestamp [03:27:30]

JW vs. Valerie (Ranchy) Smith

Co: Paypal

Refund Amount: $309.00

 

JW had a charge of $309.00 for Bitcoin. She didn’t have a PayPal account. The invoice number she received was INV# 588522KJYTG for $309.00.

 

Valerie could see that the charge was made today from North Carolina. JW was not from NC.

They had tried to pull the money out twice. Someone was using her details to make charges.

 

JW gave Valerie her email address. Valerie said she would call back in half an hour. She would also receive an email.

 

JW: Thank you, Raunchy.

 

Total Time Wasted: 6min 30sec

 

 

Stream Timestamp [03:34:00]

JW vs. Michael (note Mike) of Tellwut (giving this number another try)

Refund Amount: Game Stop Gift Card Charge of $300

 

JW did not authorize order #00735142 for Game Stop gift cards. Michael said that the gift cards were still in the process. He had her log on to Tellwut and click the option to cancel my purchase.

He had her go to Support Client and download the cancellation form, then click on yes to make changes.

 

Michael: Did you call earlier?

JW: No, I did not.

Michael: OK, can you hang on? OK, your order has been cancelled now. Oh, this has already been cancelled. Cancellation #29461983. Maybe it was someone else who called. Thank you.

 

Boop

 

Total Time Wasted: 8min 39sec