Rinoa Poison: Scambaiter

Stream Timestamp [00:23:00]

EW? vs David – GeekSquad

Refund Amount: $399.99

 

Tracking # D07123TH07123

 

They connected the computers and he led her to the “Best Buy Geeks Refund Form.” It had a GeekSquad Academy logo. She logged into the D bank, but there was no notification to accept the refund, of course. He brought up the update screen while he spoke to his account manager. He asked her to log into Chase, then put her on hold again because he just got an email from his account manager. He started to say that he couldn’t send the refund. She told him that she saw a Zelle transfer in progress. He said that she would get a check within 24 hours, then booped.

 

Total Time Wasted: 24min 01sec

 

(Rinoa got a lot of Zelle info before he booped, so she had two accounts to report!)

 

 

[00:58:00]

Patrick William (Patrick Star) – Microsoft

 

She had an error on the computer stating that she downloaded a Trojan virus. Defender warning: Computer is blocked for security reasons, call Windows Support, etc. She was on Limewire when she got the popup. He said that they needed to connect to “the secure server of Microsoft.” He had her type quickassist in the run box.

 

He started a security scan. His name is Patrick William, but she called him Patrick Star a couple of times. No reaction from him. She tried to get him to say his name is Crusty Crab, but he just repeats his “real” name.

 

The results of the scan are in — there was a visit to cornhub, where “financial information was used.” Repetitious mentions of that website ensue. She called him Mr. Weiner. He heard that, then booped.

 

Total Time Wasted: 20min 02sec

 

After the call, he tried to open the camera on her computer.

 

 

Stream Timestamp [01:37:00]

Mark Wilson – Geek Squad

Refund Amount: $411.11 for webroot security personal home system installed for 5 years

Checking Balance $1,496.28

 

She wanted it cancelled. She never ordered or received it. He said that security system is already inbuilt in her computer. (He was speaking very faintly and hard to understand.) He told her she needed to fill out a form.  She went to the Best Buy website to search for it, despite his near-yelling to say, “No, no, no!” He would guide her to the form!

 

She was reading out the website info. He was yelling now, and called her a stupid a*hole. He said to close each and everything, open Google, follow his instructions. She was overtalking him while he tried to talk her through installing connection software, he gets angrily loud. “Listen me!”

 

She filled out the refund foam with the Geek Squad Academy logo again! The funds were successfully transferred. She logged into the bank and checked for the refund “link.”

 

Sudden hold music began playing! The phone cut off a few seconds later, then the call immediately ended.

 

He called back, saying they got disconnected. Did she see any message in her bank page about the refund? No. He said that she must be in her checking account. She if she paid with her credit card, not checking? He kept saying, “No,” just to shut her up and guide her back to the checking screen.

 

She logged in and he said he was transferring the funds. He was trying to do a quick Zelle transfer. She booped, but then he called back, saying the call got disconnected. She said it was because she couldn’t hear him. She hadn’t received any money, just kept getting a blue screen. She called him a “dingbat” while repeating that she hadn’t received anything. He started to give her an instruction. She booped just to upset him because all he was doing was attempting Zelle transfers.

 

He called again. She asked where her money was and started yelling and insulting him. He kept putting her on hold. He said that he was “waiting on the confirmation.” He said that she was using a demo bank page, that it’s not hers, and that it’s fake. She played innocent, repeating that she hadn’t seen any money. He wanted her to log into her account again so that he could prove to her that it was fake. She said she was on the phone and saw no money. Lots of “Where’s my money?” and “Log into your account first and I’ll show you,” repetition followed until she booped him.

 

Total Time Wasted: 30min 49sec

 

 

Stream Timestamp [02:45:00]

EW vs Alray (Mr. Stingray) & Jason Reed – Norton

Refund Amount: $399.99

Invoice # F5D667268EX99

 

She called to cancel the invoice. He asked the company name. She was confused and said that she was calling Norton. They connected the computers, then it took a long time for the refund form to appear. There was a phone constantly ringing in the background as if he was dialing out. The sound of the phone ringing continued as he said, “Just wait for a moment!” Then, he went silent again.

 

We learned that he had “bread toast” for breakfast.

 

She submitted the form, then went to the Norton website and asked what to click next. He was getting angry. He demanded that she log into the online banking, not the Norton site.

 

She asked if he was eating something. “It sounds like you’re shoving your face full of something.” He denied it, then tried to transfer money. While waiting on the transfer, she asked if he had a bathroom in his office. He said he would transfer the call to his senior executive, the accounts department would send her the refund.

 

We were transferred to Jason Reed, senior account officer. She asked Jason about the office bathroom setup. Was it a hose that ran out the window?

Jason: In Los Angeles.

She said that Alray said that every employee had their own bathroom and it was like a port-a-potty with a hose that ran out the window, and she wanted to know how that worked. She continued asking bathroom questions. He said they were not authorized to talk about bathrooms with customers.

 

He pulled up the DOS prompt, “CONNECTED TO BANK OF AMERICA  LIVE SERVER.” She filled out the phone, $400 refund, making it hard for him every step of the way.

 

He just got a message. He saw that she typed “a wrong amount” and that $4,000 transferred to her account. He blamed her.  

Jason: “Are you trying to play with me? I told you that you don’t have to do any mistake.”

She said that he said the maximum was $400, because it wouldn’t let her type $411. He ignored that and continued blaming her. He said that the mistake suspended their company’s account. Then, he said that $400 was the MINIMUM amount. She continued arguing that he said it was the MAXIMUM amount.

 

She asked, “What about my $11?” He said that they WERE going to send her $400 then $11, but now they can’t do that. She was trying to get $411 because that’s how much she paid. Why did $4,000 go through when $411 didn’t? He replied that $400 was for VERIFICATION, then they would send the $11! Twisted logic. They went round-and-round about this for a while.

 

She said, “you butt!” and “you nugget” during the shouting match! He said he could take legal action against her. She said, “Calm down, go splash your face in the toilet water. Calm down!”

 

She said, “You Spam in a can”

 

They were arguing about charge-backs to solve the problem. He later explained that she must return $4,000 – $411 (3,589).

 

He said that she must transfer the money to their “business collaborative partner.” The update screen reappeared. He was trying to explain about the transfer, but she kept talking about a button that fell off her slipper.

Him: You have button issues? Are you drunk?

 

He told her she must go to a store.

Her: Oh no, I don’t have to go shopping.

Then, she went back to asking about the bathrooms. He replied that he would lose his job if this wasn’t straightened out by the end of the day and be behind the bars. He said he would give her $100 from his pocket, from his salary, if she would send the money back. She went back to insisting that she didn’t need to go to the grocery store because she was done her shopping. He booped.

 

Total Time Wasted: 1hr 12min 26sec

 

 

Stream Timestamp [04:06:00]

 

Incoming call from Alex William from the cancellation department. A moment later, a new voice came on without warning. His name was Alan. (This might be a continuation of a call from earlier this week.) Then, Peter was on the phone without warning. They were trying to proceed with a refund. He asked if she knew a nearby grocery store. He was calling her “sir.” He said there were hackers collecting all her info on her IP address. He needed to remove those hackers.

 

He said he was working for “Alan Musk,” the cofounder of Paypal. Then, said we needed to cancel the order and buy those gift cards. He started getting vulgar after she mentioned something about “your ass.” Then, he went silent. Call ended, not sure who booped. Rinoa was pretty sure he just walked away.

 

Total Time Wasted: 7min 52sec

 

Rinoa said he sounded high and was probably trying to troll her. She said that it was Norton and Paypal at the same time.