Rinoa Poison: Scambaiter

Stream Timestamp [00:12:47]

Called Mary Rose (Burpzilla) & Sam Kevin / Kevin Sam (poor bastard of two first names) & John Johnson from yesterday’s stream.

Refund Amount: $399

Scam Amount: $10,000-$400 charged = $9600 to be returned to Norton

 

Sam Kevin had explained the steps yesterday for returning their money. Step 1) money in account Step 2) money in account Step 3) return our money.

 

She had gone to lunch and had told him that. He was having a heart attack when she didn’t reply to the many, many, many, many messages he had sent. He was distraught and stressed.

Her phone had died. She still had the cash.

 

Sam was driving a Prius, but sounded like he was out of breath from pushing it. NW asked him to beep the horn for her. He complied. She played a thrasher version of Baby Shark for him.

 

He booped but said it wasn’t him that hung up. He was calling from a Magic Jack number. (We will try to report the number and get it shut down.)

 

He put us on hold so we booped. He called us back. NW told him that she was getting another call. Sam told her not to answer any other calls but his. He could handle our case. Someone could take the money and run away with it. NW explained that John Johnson called and said he was the supervisor. Sam said that John Johnson was terminated from their office and was stealing data from their office. NW told Sam that John Johnson was asking for Sam’s number.

 

NW had the money in a box. She drew a picture for him on the notepad of the money in an envelope, in a plastic bag with coco balls all around it so that it doesn’t bounce around. Then there were more coco balls around the plastic bag. Sam asked for a picture but her phone didn’t take pictures. She could have her son, Bob, come over and take a picture. Sam didn’t want Bob to get involved.

 

She just needed a label to send the box. She could just drive the box over. She didn’t feel comfortable giving them her address to have someone come to her house. They could meet at a meeting point. He was suggesting a Walmart in San Jose but was confused as to how close that was to San Francisco where she lived.

 

We booped. Sam called back. He was talking to a higher official. They wanted to know how close the CVS was to her. Apparently, the CVS was a merchant partner store for converting gift cards. We booped.

 

He called back. She told him that she could just mail it to the Norton Headquarters located at the Tempe, AZ address. He told her that they were a different entity and it would never be received.

 

We booped.

He called back.

She did not want to hold on to the cash. She wouldl head to the USPS and send to Tempe, AZ Norton address. Sam was panicking and told us he would get us an address. We could not send to Tempe, AZ as they were the billing department. He told her to “sit your ass down” and confirm that she had withdrawn the money.

He told her to get her tablet. He accused her of lying to him yesterday about having a smart phone with apps on it. She said it was not a smart phone but had apps.

 

He had her download again anydesk.com. She got a “This version of KitKat is not available on your device” message. He told her “Oh, it’s an android phone.”

 

NW: How do I send you a picture? You smelly sock! You Butt Face!

 

He was getting her a different number to send the picture.

NW: You Professional Butt Face! If they had a competition for greatest Butt Face in existence,

you would win 1st Prize!

 

We sent a picture to the new number.

(The picture she sent had the Tempe, AZ address written on it.)

 

We got the name and address to where to send the parcel to a New York address.

We booped.

 

He called back cussing at her. She was to send the money overnight to the New York address.

She wasn’t sure she could do it today; maybe tomorrow. He said it had to be today. He was cussing again.

 

She told him she would call him after she sent the package. He said she should not tell them there was money in the box. She should say it was important documents. He said she should say that it had a glass vase in it. (It sounded like he is saying “virus.”) She said, “I should say it contains a virus? How about I say it contains a chicken tender?” He said, “no.”

 

She suggested other things that could be in the package…maybe underwear to a child overseas who pooped their pants? A teddy plushy? Car keys? How about a plunger?

 

Sam: Don’t you think sending a plunger is a bit weird?

 

NW: I think sending a small glass vase is weird. It will get broke.

 

Sam shouted cussing words at her again and said to make sure it was next day. She took that to mean she should tell them to wait to ship it out tomorrow.

 

More cussing. We booped on him and told him we would call once we got there.

 

Later, we called Sam Kevin from Norton back.

 

NW told him we sent the parcel off and said it was paper documents. It should be good.

Sam wanted the tracking number. But NW had thrown the receipt away. She didn’t think she needed it, as they would be tracking the parcel on their end.

 

She questioned now whether she had the Tempe, AZ address on the package or the New York one. She was second guessing it now.

 

Sam was cussing that she didn’t have the receipt with the tracking number. She had to go back to the UPS Store and get the tracking number. She said she could do it. Again, she thought they would do the tracking on their side. She told him it cost about $16 to send it.

 

Sam was cussing again. He said it would take too many days for them to get the package. It was supposed to be delivered tomorrow.

 

Sam told her to go back to the store and tell them she lost the receipt and to speed up the shipping. She asked if she should switch the address to the Norton Headquarters in New York.

 

Sam: No, No, No, No, No 110% No! Send to the NY address.

 

She swore that she tried calling him. She would call at the UPS store.

 

Sam: No, No, No, No, No…you are making a mistake…speed it up.

 

She was heading to the store now and would call him with the tracking number.

 

We booped.

 

Translations from Chat members:

 

She has box packed.

Tracking #

Boss wants photo.

That’s the matter.

What is FedEx rate?

Okay, send it to me.

What to do?

What you want?

What happened?

What happened about what?

Panicking

Bro it’s not ours.

I don’t know whose address it is.

Wait I will call you back later.

She’s a pain in the behind.

 

Total Time Wasted: 5hr 06min 54sec

 

 

Stream Timestamp [01:58:15]

(?) vs. Sophie (Super Soapy) — Geek Squad

Refund $763.00

RE: Order #453621 for a Dayton, OH Tower Amazon Purchase

UltraViewer was used.

 

She didn’t place the order. She didn’t remember sharing her Amazon information with anyone.

 

Sophie told her that the account has been used by someone in Ohio and Texas. She knew no one there. She needed to connect any device connected to the Amazon secure server. She just had her computer with her bank access… It was a full computer with a screen and had things on it.

 

Sophie: Is it Microsoft or Apple?

 

She didn’t know… but it was an Adele. Sophie told her to open Google and download ultraviewer.net.

 

She called her “Super Soapy” after we asked if we could call her that. She said yes, we could call her anything. She called her Super Soapy several more times.

 

Sophie told her she had fixed her account and that she didn’t have to go through any refund process and thanked us for calling. (We believe she was suspicious from being called “Super Soapy” so many times.)

Total Time Wasted: 9min 44sec

 

 

Stream Timestamp [02:09:15]

(?) vs. David — Geek Squad

Refund: unknown

 

We had an invoice charge. David told us we had to call a different company….Geek Squad

We asked what this company is. He said Geek Care.

 

He Booped.

Total Time Wasted: 56sec

 

 

Stream Timestamp [02:15:00]

JW vs. Alex & Dave — Geek Squad Cancellation Team

Refund Amount: $423.00

Scam Amount $8,000.00

 

JW told Alex she had a charge of $423.00 that she didn’t place.

She had to be in front of her computer. She was told to open the computer and enter a url and she would get a secure code. She was in Screen Client Connect Server joining a session to get the cancellation form. They were registered with the Better Business Bureau. She completed the form. She connected to her Deutsche Bank checking account.

 

Her online banking was connected to the IBS (Intelligence Banking System).

 

She logged into her account again and didn’t see the refund. Alex said he would have to transfer to his senior banking officer to show her the charges and then give her the money back.

 

(Alex was cussing.)

 

Dave, the Accounts Manager, came on the line. She told him she had been expecting a refund and had not received it. Dave questioned the Deutsche Bank as not being in the US and questioned where she lived. She said she is in the US and she has a branch by her.

 

He said the link was not working to her bank and he would have to do it manually.

 

JW: It was supposed to be instant!

Dave: It will take 5 minutes…

 

The computer was updating.

 

She was given another transaction ID #888DCA60. She questioned him why she had now gotten a second transaction number when she already had one.

 

The wire number she was told is: 12577

Cancellation #1097

 

She was welcomed to the Live Geek Squad Banking Portal. She was told to complete the form properly.

 

He told her ‘Money is money.”

JW: It’s my money and I want it now!

Dave: Everybody wants money nowadays.

 

Oh, no! She received $8,000 in her account!

 

JW: It says I received $8,000! You made a mistake.

Dave: No Ma’am, you put the wire number as 125777 and it should have only been 12577…you put an extra “7”…that is why you got so much money!

 

JW: What am I supposed to do?

(Cussing)

Dave: The wire number is a unique number…the wire number you entered belongs to someone else!

 

JW: Do you have a brain? Are you an idiot?

Dave: How dare you call me an idiot?

JW: You are the one who made the mistake…you sent $8,000 without looking?

Dave: How can I see your screen…this is a live banking portal

JW: I got $8,000 from your department…Don’t blame me!

 

He booped.

He called back.

He had emptied out her savings and checking accounts.

 

Dave: How dare you call me an idiot? Go call your lawyer!

JW: You don’t think I have a case? You stole all the money…You thief! You criminal!

Dave: You have a pain in your ass and are calling me idiot!

JW: You sent the money to me and are butthurt about it!

Dave: Go call your father. (Cussed at her)

JW: You stole all my money.

Dave: What are you going to do?

JW: You can’t get away with this. You stole all my money…you Dumb! You stole all my money.

(Her voice is increasingly going higher and shriller). My account is EMPTY!

Dave: when you got $8,000 it was good!

Boop!

She called back!

Dave: What happened…why you hung up? I’m not going to give you back…

 

Boop!

 

Someone else called back and said they were David and thought she was speaking with someone named Ralph. He asked her to tell him what was going on. She explained that she was talking with someone named Dave who took her money and emptied her bank accounts.

 

This David asked her about her computer. It was working. The bank is Deutsche.

 

Boop.

(This is such an odd call center. We have no idea what is going on.)

She couldn’t move her screen. She could turn off the VM and see if they call back.

 

Total Time Wasted: 36min 38sec