Rinoa Poison: Scambaiter

Stream Timestamp [00:11:33]

 

Kevin — Geek Squad

re: Best Buy charge in email

Refund Amount: $399

 

He said that he couldn’t find the invoice number and that she dialed the wrong number.

 

Total Time Wasted: 4min 02sec

 

 

Stream Timestamp [00:11:39]

CSC vs Tony & Oliver & Unidentified Scammer (Oscar) & Jennifer — PayPal

Refund Amount: $564.64

UltraViewer & AnyDesk were used.

$1,173.67 = checking balance $68,614.89 = savings balance

 

She had a message from PayPal. Tony said it was for a purchase of Bitcoin, and the purchase was connected to her telephone number. He said it was bought in Dayton, Ohio.

CSC: “Who the Hell lives there?”

 

He connected her to the PayPal security server, wanted her to put him on speakerphone and go to the Google Play Store. She couldn’t see it on her screen. He tried to guide her through the process, but she was not making it easy on him!

 

We were transferred to Oliver. He gave up on the phone method, then tried to get her to navigate the “keyboat” for the control key. CTRL+R. Finally got the page loaded. Then, she was confused about the .exe installation!

 

He tried using AnyDesk since CSC was too confused to install UltraViewer! AnyDesk was downloaded, but she didn’t understand how to install it! She typed in her own chosen password instead of getting the password from him. He was getting angry that she was not listening! She told him the password that she chose: ducksarecool5.

 

They were finally connected! He said he would show her the details of the hackers. He opened Google and typed “my IP address” in the search bar. He explained what an IP address was and how people use it to break into her computer. The “backend team” was working on the network details. He blathered on about public vs private IP. She said saw that, “my IP is public. I’m peeing in public right now.” She wanted to know how to switch back to peeing in private! He completely ignored that.

 

Then, he wanted her to log into her email. She forgot her password. More confusion followed. He wanted her to receive a verification code. She said that would be going to her daughter’s phone. The refund amount she would receive was $564.64. She logged into the bank to check for suspicious activity. She logged out of the bank. He was going to check with his billing server. Rinoa said that another account had connected to her computer.

 

A panicky voice told her not to touch her mouse. Rinoa thought it might be a different person. He didn’t answer when she asked, “Who is this?”

 

She logged into the bank account again. He said he would be running a security scan to see who “these people” are who got into her account. He mentioned the “backend team” again. She called him Oscar. He answered her, so that must be his name. He said, “the backend team was running scans into your end.”

 

He said that the refund was $537. (It was $564.64 earlier.) He kept making reference to find out “the problem with your end.” She made “backend” insinuations that went over his head as well as more “public peeing” references. He transferred her to Jennifer, senior manager on the floor of the billing department.

 

Jennifer heard more “backend” insinuations. They went over her head, too! She ran a security scan. Jennifer asked for “your government name” aka full name — weird phrasing! C’s middle name was Sea (her father was a sailor and named her that). The one-time refund code = Kj60hY57RZ, which CSC wrote on a piece of paper. Meanwhile, Jennifer was on the bank’s Zelle page.  Jennifer yelled at CSC to enter the TAN because time was running out. (Rinoa was making sure to run out the clock!) The page expired. Hah! She would receive another TAN code.

 

Jennifer wanted her to grab her debit card.

Jennifer: Are you dressed right now?

CSC: No, I’m completely naked. What kind of question is that?

 

Jen had the final report and would send an email to the security backend team. Jen told CSC that her network was used to visit the prawn-hub site. Jen asked CSC if she visited ‘prawn’ sites.  CSC bristled! Jen said that it was illegal to visit such sites in the US. Jen said that CSC’s network had been used in multiple sites. Jen specified child ‘prawn.’ (ugh!)

 

Jen started talking about viruses, including a “clampy virus.” CSC asked how a person got an STD on a computer. Jen put the report on Claire’s computer screen. Claire said that the credit card number in the report was now hers. Jen asked to check the card number. Did it start with 3, 6 or 4? CSC’s started with 5.

 

Jen wanted CSC to verify on a recorded line what the refund amount was. Then, she would get her refund. The recording would be used as electronic evidence against the hackers when they were caught. CSC was on hold while Jen had a word with her senior manager. Jen wanted CSC to put her on loudspeaker, have a glass of water, and don’t hang up.

 

Rinoa said that Jen just pasted her actual script onto Claire’s computer! Rinoa showed it on screen. Rinoa wondered if she was on forever hold with Jen, and meanwhile, the fake Rinoa was calling Rinoa. Jen seemed to have dug herself into a hole with this scam.

 

Jen was back on the phone and wanted CSC to look at her computer. The bank page was showing. Jen was on the Zelle screen again. She couldn’t figure it out the first time. The backend team, aka billing department, and Jen have created a new account for her for the next 24 hours. CSC interrupted and angrily said she wanted HER account back, not a new one!

 

Jen was talking about a dummy transaction. CSC kept interrupting Jen’s explanation. CSC was more interesting in knowing “what are the odds.” Jen was getting angry & said she wouldn’t help CSC if CSC wouldn’t let her finish talking. Jen started talking about not wanting CSC’s bank account to be closed, and they must “save your money.” Jen really yelled this time! CSC calmed her down. Jen resumed talking about transferring CSC’s money to another account for 24 hours, set up under CSC’s number but with a different name.

 

Tomorrow at 12 noon, they’ll give CSC all the documentation. Jen started a longwinded lecture about how CSC must approve the “dummy transaction” aka a real Zelle transfer, lying about the reason why, etc. etc. Jen wanted CSC to fill out the Zelle form, but on paper. We were on the TAN screen again with the short time limit and Rinoa is running out the clock again. Instead of CSC checking her text messages for the required TAN, CSC was instead reading and replying to a message from her neighbor. Time expired again! Jen asked if CSC was doing this intentionally.

 

Jen told CSC to go back to the AnyDesk page. CSC started reading everything on the screen, so Jen told her to close everything, then open AnyDesk one more time and for CSC to tell Jen what the address is. They set up another TAN attempt. It sounded like Jen meowed! There was a male voice audible. We’re not sure if he was coaching Jen or just scamming someone in the background. CSC asked why money was transferred from savings to checking. Jen ignored it at first but then said they were trying to safeguard it. Then, CSC asked why the bank entry said Amazon when they’re PayPal. Then, Jen mumbled something about the Better Business Bureau. CSC kept insisting that she wanted the new account name to be under Jimmy Neutron, but Jen said that another name was already set up. They could change the name later on but just don’t touch anything right now. CSC kept changing the name on the form.

 

We went back to the TAN screen. Jen wanted her to hurry and enter the number, but CSC refused until she could choose her own account name! Arguing ensued.

 

Oliver suddenly got on the phone again with the timer still running down. Same situation… he urged her to enter the TAN. She complained about choosing the name. She kept asking who “Jimmy” was who was the recipient of the $1,000 transfer. Oliver denied that there was any Jimmy there but then said that the SERVER was named Jimmy! The conversation changed back to public and private IP, which went over Oliver’s head, too. Oliver said that the pay request was only to prove that she was not the one who bought the Bitcoin. This made no sense! She continued to punch holes in his “logic.” Why $1,000? Why not 1 penny? His phone went haywire, and he was completely unintelligible, sounded robotic.

 

The call was disconnected. Oliver called back. She asked why he hung up. He said he didn’t and wasn’t not allowed to. CSC questioned him about why it looked like she was sending money to him. He replied with the standard, ridiculous word salad. We went back to the TAN screen and the countdown. She said it sounded too sketchy. He said SHE was sketchy. She called him names and said he was trying to steal $560 from her. He said he would sue her after she called him “broke ass” because she visited prawn, etc. She booped him.

 

He called back to argue, said she went to purchase illegal weapons. He said he would send “paperwork” to her place by the end of the day and that officers would come tomorrow to investigate the child prawn. He was cursing in Hindi, then he hung up again after she pointed out that HE admitted she was a victim of identity theft!

 

MelonBuddy Translations Throughout the Call:

She wasted my time.

Talk to her.

 

Total Time Wasted: 3hr 17min 14sec

 

 

Stream Timestamp [04:04:00]

Incoming call from Imposter Rinoa! (Hereafter “IP”) He had dance-able music playing in the background. It was Patrick. She said she sent him $550 over PayPal and asked if he could assist her. He said, yes, he could. She asked, “is this Crusty Crab?” He hung up. Rinoa thought he couldn’t hear her very well.

 

Total Time Wasted: 1hr 34min

 

Rinoa said he just sent a text message saying that he could help, but he wouldn’t get on the phone.