Rinoa Poison: Scambaiter

Stream Timestamp [00:20:25]

 

Jessica Wilson vs Shubham – AOL Support re: trouble getting network online

Jessicaw13dino@aol.com

TeamViewer was used.

He found the problem with her email, didn’t realize the biggest problem is that it doesn’t exist.

 

On Notepad:

Reconfigure and Resynch

30-40 min fix up time

Advances technical support –

One-Time Fix $199.99

One Yr Support $399.99

Tech – Shubham

Extension 1015

 

Jessica: “$200?? Have you fallen on your head?”

 

Jessica annoyed him by trying to haggle the price down. Shubham would only process the payment via credit card, not by check. Jessica continued to annoy him with questions.

 

Shubham was generously offering 30 days of support for the one-time fee! Invoice was being prepared. Jessica said she would pay when the work is finished (with proof). Shubham argued that she needed to pay first and the work would only be confirmed after it was finished. Back-and-forth arguing ensued!

 

Jessica decided to get the one-time fix plan. But she wanted to pay after the work was complete.

 

Jessica: “Listen to me, you street dog.”

 

Jessica: “Am I fixing my own computer here as well? Am I paying $200 to fix my own computer?”

 

Jessica argued that no work was being done.

 

Jessica: “Are you giving up?”

 

Shubham told her to call another number, possibly the real AOL support number. Then, he booped.

 

Total Time Wasted: 37min 30sec

 

 

We learned that Rinoa’s three favorite Pokémon are Bulbasaur, Jigglypuff, & Eevee

 

 

Jessica Wilson vs Mark Wilson & Jason Carter (Mr. Whispers / Jason Wilson)  & Imaginary “director” Shawn – Norton but then became McAfee and/or Geek Squad and also mentioned PayPal

Customer ID# 579864984646412

Refund amount $417; $180 first, then the rest

Transfer amount $18,000

 

Jessica: “Do you want to collect your thoughts before we talk? I can wait. There’s no rush.”

 

While the computer was “updating,” Mark gave Jessica her cancellation ID # GEEKZ463GGAA and transaction ID # GJEWN32349K427698 to distract her from what he was doing behind the fake updating screen. Mark kept saying the wrong words and correcting himself.

 

Jessica: “Am I just supposed to stare at the screen?”

Mark: “Yes.”

 

We were transferred to Jason, who could only whisper.

 

Jessica completed the “Cancellation Foam.” Upon completion, the screen said, “Fraud is being processed!” Jason didn’t seem to notice any of the changed words.

 

Jessica started whispering answers to Jason. Guess he took the hint, because he started speaking a little louder but then he became even more quiet than ever. We could barely hear him!

 

Chase bank page, after he asked if she does online banking. Asked her to go to checking account page (where she wants the refund to go). Writing down balance.

 

 

Jessica successfully connected to the refund portal (DOS prompt).

 

Jason: “Do not make any mistakes.”

 

After $18,000 is transferred “by accident,” Jason asked, “what have you done?!”

 

Jason pretended to be talking on the phone with his director, Shawn. (He wouldn’t win an Oscar for it.) $18,000 was transferred, not $180. Jason blamed Jessica.

 

Jason told her to go to Chase page and type in her username and password. She didn’t want to enter this information with him watching.  So, he asked her to withdraw money from the bank and buy Bitcoin with it. He said he would let her keep $83 and she would give him the rest of the balance.

 

Jessica noticed that the money had just been transferred between her accounts. There was much banter over the money being transferred from her savings to checking accounts. Jason remained fixated on the international wire transfer from the checking account (to Hong Kong).

 

Jason accused Jessica of joking or fooling around, because she wasn’t “understanding” the process he wanted to do.

 

Jason wouldn’t believe Jessica is 25, laughed at her at first. We learned that Jason lives in a house with his in-laws. We suspect that he has been whispering so that he wouldn’t wake anybody up. Because of this, while Jessica certainly got under his skin, he never started yelling at her.

 

Jason said that the wired money would be going to Thailand, not Hong Kong.

 

Time to go to the bank. He gave Jessica the standard instructions: leave the computer as is, keep him on speaker, etc. – Jessica booped him twice because she couldn’t drive while on phone. He called back.

 

Jason called back again. Just before answering for this last time, Rinoa said, “Let’s ruin his day!” Jessica said that she stopped by the bank. They said the money was transferred from her savings to checking and that there’s *no extra money in the account*. She said she was still at the bank. Jason ignored the “no extra money” part and kept telling her to do the transfer wire and come back home with the receipt.  She kept repeating that there was no extra money. He kept insisting that the money IS there.

 

Jessica told him to call Shaun. He put her on hold and returned less than 30 seconds later. He said that Shaun said a lot more than he possibly could have in such a short time! Jessica demanded to talk to Shaun. Jason said that Shaun wouldn’t speak to her.

 

Jason told her to come back home instead of going back into the bank.  Jason said to stay on the phone. She said that she couldn’t stay on the phone while driving.

 

We booped. Jason continued to call back but we didn’t answer.

 

 

 

Jessica Wilson vs David Wilson & Alan Smith – Geek Squad (Appears to be the same call center as the last call)

Customer #579864984646412

Refund amount $417

 

We were transferred to his senior supervisor, Alan Smith. Alan put us on hold for too long, so we booped him.

 

Jessica completed the “Cancellation & Fraud Foam” with information, such as the “Fool Name,” “Fone Number,” “Emale ID,” “Dank Name,” and “Fraud Amount.” She clicked, “I Authorize the Fraud.”

 

Rinoa discovered that she accidentally reset her virtual machine to a snapshot that didn’t include her fake bank account. So, she had to boop. She’ll fix that tonight and it will be ready to go tomorrow.

 

 

Incoming call from Jason. Jessica confronted him about the savings to checking transfer. He said she was stupid for checking her bank account on her phone. Childish name-calling ensued, each calling the other stupid and then blowing raspberries at each other.

 

Jessica: “You’re illiterate. You’re a street dog.”

 

Jason: “Stop wasting my time, goodbye.” (But HE called HER!)

 

Total Time Wasted with Jason & Friends: 1hr 51min 46sec (including the portion of the call that the timer wasn’t running)

Total Time Wasted with David & Friend: 17min 06sec

Total Time Wasted with This Call Center Today: 2hr 8min 52sec