Rinoa Poison: Scambaiter

Stream Timestamp [00:29:00]

We called FBI agent Robert Parker back. She said that “they” gave her extra money but then removed it. The bank kept saying there was no money there, so “they” must have kept removing it. Robert asked for the email, but she said she didn’t have it. He asked the person’s name, employee ID, anything. She said she was talking to Mike Hawk, ID AD2496. He wanted the last four of Mike’s phone number. She didn’t remember it but thought it was an 815 area code. She also mentioned talking to Jack and James.

Robert gave his spiel about not telling anyone else, etc., and to ask for a password if any person or agency calls. The password was supercalifragilisticexpialidocious. For some reason, he MANGLED the pronunciation! He then hung up after telling her again not to talk to anyone without the password.

Total Time Wasted: 2hr 01min 58sec

Stream Timestamp [00:43:00]

CR vs Jordan Smith & Brian & Alex – McAfee

Order ID 2023

Refund Amount $349.98; $399.98; 2 transactions of $200 each

Transfer Amount $20,000

UltraViewer was used.

Jordan got the computers connected. CR had difficulty getting this task completed and he had to put her on hold many times.

We were transferred to Brian, Accounts Officer of Chase Bank accounts team. The “automated” computer typed prompts on the Chase server, but we could clearly hear each keystroke on his end of the line. He told her not to make any mistakes. When the “server” typed messages, he typed, “ERREOR” on one line and “EROOR” on another! One of his colleagues started to help.

We were transferred back to Jordan. CR kept asking his name and he kept ignoring the questions. He gave her a refund ID number of 95186300MNBVCXZ. She kept reading the number back too fast for his liking. He kept saying “slowly, slowly!”

When the transfer was “accidentally” incorrect, he said it was her mistake, called her an honest person, and said that she needed to return his company’s money. He was typing out things in the notepad while saying them out loud. He spoke to his manager about how to return the money. He came back and mentioned a “physical wire.” She gave him a hard time about “What do you mean by ‘physical’ wire?”

He told her to go to her bank and withdraw $20,000. She made him angry by playing ignorant and confused about the process. Instead, he asked her to buy a giftcard. She said, “What is a giftcard?” He told her to get an American Express giftcard. When she asked what an American Express giftcard is, he said, “Are you ducking kidding with me?” He kept asking her, “You never transferred money to your friends or family?” He got angry when she said, “no.”

After talking with his coworkers, he tried to take the money back online.

Jordan: “Have you heard of the name of Target giftcard?”

CR lists off a few that she knew.

Jordan: “Are you joking with me?”

He went back to asking about the physical wire again, then told her to open Chrome again. He tried to connect using AnyDesk. She made it difficult, then couldn’t find the icon. He got frustrated, bailed, and booped.

Alex called us back. CR was having difficulty listening well. When she still couldn’t find the icon, he said that she was acting oversmart, playing with them, and wasting their time. She continued to claim her innocence. He told her to open Notepad and asked her to type something and then read it back to him. Instead of reading it, CR said that the computer was typing it, not her. He asked her to open her camera. He started saying rude things, then he bailed and booped.

Total Time Wasted: 1hr 21min 51sec

Stream Timestamp [02:28:00]

CR vs Ricky Martin (Motormouth Pickle Rick) & Jerry Wilson – Norton; Geek Squad answered.

Refund Amount $456.99

TeamViewer was used.

He said that there were hackers from Ohio! We were on hold for a long time while he checked on her information. He got on the line briefly just to say they were still “working on it” then went back to hold. No background call center sounds. We were transferred to Jerry, who is Ricky Martin’s manager.

He asked her to check her online banking and see if the money had been deducted. While she was checking her account, he asked if she had heard of cryptocurrency. He asked a few more questions, then we were on hold while he spoke to his manager. It looked as though he had connected or downloaded something. He came back on the phone, asked her name, then put us on hold again. We were transferred to the accounting team. The manager, Ricky Martin came to the phone.

Ricky said that he was going to cancel each and every thing. He transferred the money from his checking to her checking. He switched the pages and we were able to see HIS banking page!! It had $1,418,594.62 for a checking balance, and $118,971.27 for a savings balance. She kept asking him if Chase trusted him with $2 million. He didn’t understand what she was asking, so he gave irrelevant answers.

The black screen appeared. He asked what the refund amount was. She said it was $456. He was going to calculate the refund amount “including taxes.” He said that her refund was $456.99, but she would receive $460, then he said she would receive $500 as a token of appreciation and that it would be in two parts, $250 each. He was speaking so rapidly that his instructions were practically one long word! She had to type $250.00 without any mistakes in order to get the first payment (in the DOS box). He was running the tree command first, and told her to type the amount while the tree scan was still scrolling.

The scrolling ended. He (aka “the server”) had typed “Refund$25000”. Her bank account showed $30,346.86. She said that she looked at his bank and the amount didn’t subtract from his! He ignored that and just said that she made a typing mistake regarding the 25k. He went to have a word with his manager. She joked that she could send him $10 a day and he’d have the money in 7 years!

He said that she must send them the money. He asked if she had ever done a wire transfer. He wanted to try to do one online. She said her bank wouldn’t authorize a wire transfer, that they would call her right away, and she would refuse to pay fees. He asked how far away her bank is, then immediately asked if she had ever used Bitcoin. She said that, yes, she knew about Bitcoin. Scammers use it. She had heard about it on the news! He said, “No, it’s a good thing.” Then, he said, “So how you can send us our money?” He asked if she could withdraw cash. She made some fun suggestions, then he got annoyed and accused her of joking with him. He told her to go to the bank and withdraw the cash. He asked her how much she was allowed to withdraw. She didn’t know. She just wanted to pay it all back today. He again said that she wasn’t taking it seriously and threatens “legal things.” Then, he said to withdraw $10k from the bank today.

He started talking about physical wire transfers again, for $24,500. He asked if she would like him to do that online. She says, “Whatever it takes to get you the whole amount today.” He said that he was waiting on bank details. “Just wait five minutes more.” He started getting angry! He gave her the account number. (He was taking forever!)

He couldn’t do whatever he wanted to do and gave some flimsy excuse. Then, he told her to go to the bank and withdraw “as much as possible” cash, then a second later said $10,000. She wanted to call the bank, then wanted HIM to call the bank, to see if they can just cancel the charge. He balked and got angrier! We went back to the wire transfer option again. He asked her to write down the banking info and the amount, which should be $24,300. She asked if he was in California. He said, “Yes,” so she suggested meeting up in person to pay him. He was not a happy camper.

He got flustered and said, “Do whatever you want. Do the wire, then call me back.” She asked him to walk her through the whole process again. More back-and-forth discussion occurred. She had been calling him “Motormouth Pickle Rick.” She hung up to drive to the bank. (Rinoa got a Bank of America account to report!!)

She called Rick back, called him “Pickle Rick” again. He said, “You know what I have in my mouth?” then “I know who you are,” then he booped.

He called back again! He asked if she was at her bank, as if nothing had happened. She was almost there. He asked how much longer. She said that she would call him back when she was done, then booped him in mid-protest!

Total Time Wasted: 1hr 46min 15sec