Rinoa Poison: Scambaiter

Stream Timestamp [00:31:22]

MR vs. Ben Thomas — McAfee

Refund Amount $549.00

 

MR received an email that she was being charged for PC protection on INV #45VSAQIY6B. She needed to respond within 12 hours or the refund is not acceptable. She was worried about the time.  Ben had her download anydesk.com. Then he asked her where she was streaming from… which YouTube. MR did not know what he was talking about. He asked her if she had checked her statement.

 

Ben: What bank are you banking with?

MR: Wells Fargo

Ben: Go in and look for a debit of $500; check your balance.

 

They were sus.

 

Ben: How much money do you have in your account?

 

They booped.

 

Total Time wasted: 11 minutes 20 seconds

 

 

Stream Timestamp [00:47:27]

JS vs. David Mendoza (3 1/2 years with company) & Alex & David Parker — Norton

Refund Amount $399.99

Scam Amount $19,600.00

 

JS received a fraudulent order #07045614. Someone was misusing her information. She needed to cancel the service by connecting to the Norton server.

 

David had JS open a Norton Antivirus page. He said they would update the security. There was malicious spyware and a hold would be put on the transaction. He verified her zip code: 94118.

 

The cancellation form opened for her to complete. She was asked to log in to her Deutsche Bank account.

 

David: Leave your computer; we are verifying details. How was your service?

JS: It was ok. Sometimes it was wonky.

DM: Next time you will get a 7.38% discount.

 

We were connected to Alex, the Refund Officer.

 

JS wanted her refund sent to her checking account.

 

Alex: Are you ready?

JS: Sure am, Bucko! How has your day been, Alex?

Alex explained that his day had been so great until now. He had a pain in his back.

JS: Maybe it’s cuz you’re sitting and farting all day.

Alex agreed and said that he had been working overtime, 16 hrs.

 

The refund would be in two transfers.

1. $200.00 is the first transfer to add to the pay list
2. $199.00 will be the second transfer

 

JS completed the refund form and accidentally typed $20,000. OH NO! $20,000 of their money was missing from their account. JS had received a transfer from the World Bank of $20,000! Her whole account could be freezed!

 

$19,600 must be reversed back to them.

 

JS: Can’t we use the World Bank Transfer system?

Alex: You keep $400 and transfer $19,600 back to us.

 

JS’s bank was 2 hours away. Alex said he would talk to David Parker, his manager.

 

JS: Have you ever bonked your head?

Alex: Yes, ma’am.

 

JS: Alex, since the money is in the bank… ”how much wood would a woodchuck chuck if a woodchuck could chuck wood?”

 

Alex is not getting it. He told us his favorite movie was the Pablo Escobar series. JS had never heard of it. He had not watched Paw Patrol or Bluey. He did like Nicholas Cage., but Titanic was his favorite movie.

 

JS was asked to login to her bank again. They were trying to reverse the unauthorized transaction red flag. She was to do a wire transfer at her bank. JS had done wire transfers to family and friends multiple times.

 

JS: This is not my first rodeo! You are a dumbo!

Alex: You are a dumbo!!

JS: I am sorry to call you dumbo, but you are upsetting me!

 

JS was to get ready to go and do a wire transfer at her bank.

 

Then Alex said that the bank page was fake.

JS: What are you talking about?

 

She was ready to go to her bank, but the account they were going to give her was an International Wire transfer.

 

JS: Don’t have a domestic account? You booger brain! You booger; you dumbo!

We cannot wait until tomorrow.

 

Much Hindi cussing in the background of the call.

JS: I cannot fly to Hong Kong!

 

Boop!

 

Total Time wasted: 1hr 21min 28sec

 

 

Stream Timestamp [02:23:12]

JW vs. Ben (Ben Dent/Mr. Ben Dent/Mr. Dent) & Eric — Norton

 

JW had an order #FJT4 that needed to be cancelled. Ben had her connect to their secure server.

 

She filled out the form and had transaction ID #1064783.

 

JW: Mr. Ben Dent…was the dent from the head set?

Ben: Yes.

JW: Mr. Ben Dent, do you have a plunger on your head?

Ben: Yes Ma’am.

 

She lived with her family but was still working. She was 48. Ben said he was just 36.

 

JW: You sound like a grasshopper’s butt hole.

 

Eric, the Refund Officer got on the line. We had not received any money yet.

 

Eric, still being sick, was talking with her.

 

JW: Do you like spreading diseases? Don’t you care about others’ well-being?

 

Eric told her that he thought she sounded like she had a terminal illness—like cancer. That first she had AIDS and then cancer.

 

JW: You are awful.

Eric: No I am not awful, I am awesome. Are you a hacker? You are a drug dealer.

JW: You are not bright

Eric was rude and said some awful stuff.

 

Boop!

 

Total Time Wasted 25min 48sec

 

 

Stream Timestamp [03:09:04]

JW vs. Jack — Billing Dept.

RE: KW80K $698.00 deducted

 

She was calling regarding the $698.00 deduction. Jack checked and said that there was also $150.00 charged to Amazon yesterday.

 

They connected the computers and were doing each and everything in her computer.

Her family uses her internet. She has an android cell phone. She was to open her Play Store and search for anydesk.

 

JW saw that Roblox was downloading. Jack told her to skip. She saw Angry Birds. Jack said no. It was asking her if she had a Blockbuster card. Jack said no. It said, Fruit Ninja was installing. Jack told her to go back to her home screen and open Play Store. It said she had been selected for a cruise ship. Congrats! She just won a lifetime supply of packing peanuts!

 

Jack: Skip, skip, skip…go to your home screen. I have no idea what is going on.

 

JW continued to give him the popups that she was getting that make no sense to Jack. He kept telling her to go to her home screen. JW told him that she spilled mayonnaise on her phone and that it hasn’t been the same.

 

Jack: Go to your home button.

 

JW told Jack all the apps she saw on her phone home screen. (Chat had suggested multiple apps that are making no sense to Jack.)

 

Jack: Get out from the popups. Log in to your email.

JW: I don’t want my email cancelled.

Jack: Log in to your email. Leave your mouse. Let me check.

 

(He was trying to get a recovery password but she was not giving it to him.)

 

JW: You want to check my emails…so can I check your emails and your bank? I want my order cancelled. That is all. My email is out of order.

 

Jack: There is a virus on the computer.

 

Boop!

 

Total Time Wasted: 29min 16sec