Rinoa Poison: Scambaiter

Stream Timestamp [00:23:00]

We called the Tellwut place from yesterday.

We spoke to Steve regarding a Gamestop giftcard for $300. He confirmed that he could see the purchase. The order was still in process, so it could be cancelled right away. He sent her to a website and told her to click the “cancel my purchase” link. The Tellwut support page popped up. Steve said that he saw that this order was already cancelled yesterday. He asked her for her email address but she booped before answering.

 

 

Stream Timestamp [00:39:00]

MR vs Kevin & Alex  – PayPal

Refund Amount: $309 charge for BitCoin

Invoice # KIUGFD5584522

UltraViewer was used, then AnyDesk

 

Kevin saw that someone overseas was accessing her location (Canada, Europe). He wanted to be put on speaker. She was confused because she had never heard of putting a computer on speaker. He ran a netstat scan to check for hackers.

 

MR asked if Kevin was still there. He said to delete Ultraviewer and download/install AnyDesk.

 

He told her how to see what her IP address was. He said that was the person who was using her IP to make the charge. She said that the result was “not detected.” She asked if he was driving because it sounded like wind turbulence. He said that maybe SHE was driving and that’s why she heard it.

 

He told her to open whatismyipaddress.com and told her how to hide the IP. We went back to the netstat screen with all the foreign hackers, which he needed to block from her device. He could see the hacker charges.

 

He wanted to open her bank account to check recent transactions for fraudulent charges. He said that the hackers had charged $555, and asked if she uses Zelle, Cash App, etc. She couldn’t see the charges. He said that was because they were hidden. She kept talking over him all the while. He was getting angry! The charges would get deducted within the next 24 hours, THEN she would see them in the transactions. He needed to transfer the call to the senior technician.

 

Alex “the senior technician on the floor” came to the phone. MR was confused about hidden charges and IP addresses. Alex said that the charges were “not approved” and that they were “scheduled for future days.” That’s what we had to cancel. That’s why we couldn’t see any charges. Alex said that we had to put some securities on the computer. The codes were available in the form of security cards. He started to provide a store list. MR asked, “What are you talking about??” Then, he immediately booped. No interest in continuing the call!

 

Total Time Wasted: 44min 23sec

 

 

Stream Timestamp [01:33:00]

MR vs Mike & James & a pharmacy & Mr. Pickle – GeekSquad

 

We called Mike, and were immediately transfered to James after a weird tone. A non-accented voice said it was a pharmacy.

MR: A pharmacy for what?

Voice: A pharmacy for medicines.

She asked again. The voice said that it was the wrong number. Boop.

 

We called back. The voice said Tony (or Stony?) Pharmacy.

 

Another call to the same place. The voice said (something) Diabetic Center. (They kept calling her back.) This voice had an accent. They asked her questions about her diabetes, then said they would provide her with a blood-sugar monitor. MR feigned interest.

Male voice: No charge, insurance will cover it.

MR was skeptical. Nothing is free. She had been charged in the past after such promises. He asked her for the name of her insurance company. She said it was Cigna.  

 

She called him “Mr. Pickle.” He asked if she was wasting his time, after the Pickle comment. He was sus, asking her name, age, etc, in a snide manner. He told her, if she wanted to know the cost (she wanted to get back to business), she’ll get a call from “the shipping department.”

 

He asked more diabetes questions. Is she taking medication? (yes). What’s the name of pills? (She didn’t know. She just gets refills.) What’s her doctor’s name? (She said “Mr. Quack.” Alex Quack. In San Francisco.) He was trying to look up her doctor based on that info. Her address was 1217 Yellow Brick Road, San Francisco, CA 94118. He couldn’t find it. She said it was a new housing development. Even Amazon has trouble finding it. He booped.

 

We called back but they didn’t answer.

 

Total Time Wasted: 11min 46sec

 

 

Stream Timestamp [02:02:00]

MR vs Shelly

AnyDesk was used.

 

MR couldn’t get the printer drivers working. Shelly wanted to connect to the computer so she could set up the printer. Shelly got the computers connected and was all business. MR asked Shelly if she ever gets a latex balloon smell. Shelly was silent.

 

Shelly: Yes, ma’am. I’m connected. Let me work.

 

Shelly ignored the question and asked if the printer was on. MR asked if the printer should smell like a latex balloon. MR said that the smell also occurs sometimes when she got nervous.

 

Shelly booped.

 

Total Time Wasted: 5min 07sec

 

 

Stream Timestamp [02:07:00]

John – PayPal Customer Support

Refund Amount: $299.95 charge for Norton Lifelock

Invoice #65305044

 

John droned on about connecting to the cancellation department. He enunciated every syllable, like a robot. Rinoa replied in a similar robotic fashion. He apparently didn’t like that and silently booped.

 

We called John back. She called him Johnny 5, saying she was talking to Johnny 3 earlier. After explaining the run box, he chuckled and asked, “What come up, Johnny 6?” Rinoa was confused. Him: You are a Johnny 6.

Rinoa: Is that an insult or a compliment?

Him: A compliment.

 

Then he said, “hang up” and immediately hung up himself.

 

 

Stream Timestamp [02:23:00]

JW vs Mike Williams & Mark & Jordan Parker – Norton

Refund Amount: $399.11; $488

Scam Amount: $4,888.00

AnyDesk was used.

 

She gave him her email address. He asked if it was her personal email, then why was she wasting his time, because he was calling a Norton number but she didn’t use it. She explained that she had a free trial maybe two years ago.

 

He got the computers connected. They were working through the steps when her screen started going haywire, like a button is continually being pressed. She said it was like a cat pressing a key. He told her to unplug her keyboard, plug it back in, and then check the bank. She didn’t see any charge in her bank.

 

Because her computer “isn’t working too good,” he tried to get her to open the PlayStore on her phone. He said that the form wasn’t getting through the server, so the form would go through the cell phone. He wanted her to turn on the phone’s speaker, but she objected. Switching back to the computer, he instructed her to pull up the run box, then type CMD. He said that the DOS box was the cancellation server. A moment later, he said it was the refund form, then a few seconds after that, it was the verification form.

 

He told her to type $488, forgetting that it was originally $399.

 

To pass the time as the black screen was up on her computer, she asked if he thought latex balloons smell like farts. He immediately said that she was a Youtuber and was wasting their time. She said that it was just small talk and that a friend brought up that balloon topic. She just wanted his opinion. He said it was a recorded line. He said he would lose his job. He then asked if she had ever smoked. She replied that it was a recorded line. He said that he had had a bad day since this morning. Someone tried to piss him off on the recorded line. JW asked him what happened. He said that the other caller wasn’t understanding anything, just yelling and screaming at him.

 

He tried to bring her attention to the banking portal. But she kept asking him about the other caller. He said he didn’t want to talk about it.

 

After the “mistake” in the banking portal, he said that he thought her computer was going to be shut down right away. It had been hacked; that’s the reason it wouldn’t work. He said he would talk to the manager again. She saw that she had received the funds. She panicked. He blamed her and said his job was at risk.

 

JW: You fart.

Mike: You ducking ash-hole.

 

He started getting aggressive and said that she needed to return the money. JW wanted the form/server back up so that she could change the number and cancel it. Mike continued lashing out at her, especially since she wouldn’t listen. He said that he only makes $70 a day and that he works 2 hours a week. She said that’s great. He said not $70 a day; it’s $70 a WEEK. She kept talking about the job/income, but he wanted to get back to business.

 

He threatened that her account would be blocked, etc. He told her to go to her bank. He said that she needed to “write a soft check.”

 

We were transferred to Mark with no warning. Mark said he would be handling this from now on. He said she must write a self-check. She questioned the procedure he was describing.

Mark: Shut your ducking mouth!

JW: What did you say to me, fart face?

 

We were suddenly transferred to Jordan Parker. Jordan said that he suspended Mike for money laundering. JW said that it was a machine error with her computer. Jordan said that it was JW’s mistake. JW said it was her AND Mike’s fault. He said that he should go ahead and make a case against her because she wasn’t listening. If she wanted to save Mike, she needed to do what Jordan said. JW said to think of Mike’s poor children. Jordan said that her account would be blocked for 45 days if he put the case to the BBB. Jessica wanted to make a check, but he refused.

 

Jordan: Why are you using your brain? Why?!

 

Jordan said that she could withdraw the cash directly from the bank instead of the self-check process. He told JW to go to the bank. JW drove to the bank, but there was a lot of “wind” affecting the quality of the call. Rinoa booped to buy herself some time to find an audio clip of a car horn. He called back and asked to hear the horn, but she still didn’t have that sound effect. She told him she would call him back when she got to the bank. She booped. He called back but we didn’t answer for a while. She finally answered and said that she had just reached the bank.

 

Jordan told her what to say in the bank. She got it all wrong.

Jordan: Are you fool?

JW: Why would you call me a fool, you fart face?

He ignored her and went back to giving her instructions. She continued to call him names. Jordan said he was a “corporate-level officer.”

 

JW went into the bank, withdrew $4,888 cash, and reported back to him. Jordan said he only asked her to withdraw $4,400 and that she needed to keep the $488 refund for herself. He tried to find nearby BitCoin machines, then asked for a photo of the cash as proof, to save Michael’s job. She said she couldn’t send cash through a photo. She sent the photo to the wrong phone number. When she finally sent him a photo, he said that the photo wasn’t clear.

JW: Wipe your eyeballs!

 

He told her to drive to Walmart. She wanted to know why, but he wouldn’t tell her. He said, “confirm me your computer password, because I think there’s something going on.” They went back and forth. She called him a “fool” and “butthead.” Then, he said that she must purchase a giftcard from Walmart. She said that she wouldn’t do that. He told her to forget about her account and that he would file a case. She said that he can file that case up his butt. She said that she was pretty sure it was a scam due to the request for giftcards, because she had heard about that. He said that he thought SHE was a scammer. She booped him in mid-threat.

 

He called back. She said she booped because she didn’t want to talk to him and wanted to talk to her bank. If there was really money in her account, she would talk to them about returning it. He accused her of being at her home. JW yelled over him LOUDLY! And booped.

 

He called back again and immediately started saying rude things. She remained silent and booped him. He called again and there was more back-and-forth. He said that they fired Mike because of her. She booped again.

 

He called back. JW playing him a sound effect of an elaborate car horn noise, then booped in his face. He called back again. She called him a fool and an air biscuit. He asked her how he did the scam, if that’s what she thought he was doing. She said that the bank told her how and said that she was at the bank. He said that he thought she was at home. She said that she didn’t care what he thought. He said that, due to the installed software, he has her “each and every detail.” She booped again.

 

He called back and said, “I need you to talk to me!”

She didn’t want to.

Jordan: You’re a good lady and I need a listener.

JW: Why do you do it.

Jordan: I am a cancer patient…. Someone I know is a cancer patient.

 

After a bunch more comments that made little to no sense, he asked her if she would loan hi the money, but wouldn’t give her his real name. She asked him for a photo of him for her to consider what he was asking. She said she will talk to him and consider sending the money if he sent her a photo of himself with today’s date written in it.

 

Jordan: How much money?

JW: We’ll talk later.

She booped.

 

He called back AGAIN! She said that she wouldn’t talk with him further until she saw his photo. He tried to ask her questions, but she booped.

 

He continued to call back, but we didn’t answer.

 

Total Time Wasted: 2hr 10min 22sec