Rinoa Poison: Scambaiter

Stream Timestamp [00:15:28]

JW vs. David Lick of Geek Squad

Refund Amount: $170.00

Scam Amount: $16,830.00; but first $5,000 to verify at ATM Bitcoin Machine

 

JW received an email today from the Geek Squad that she would be charged $170.00.

Invoice #JHGFDRTYUGF

 

The charge was for a new upgrade which was now chargeable. JW wanted it cancelled.

 

David had her download ConnectWise. The refund portal came up. She was not to make a mistake as this was a robotic system. The form was filled out and she indicated that the Chase Bank “chickening and savings accounts” were both with that bank.

 

She entered the $170.00 refund. We watched before our eyes as the dot was deleted and multiple zeros were added! She had received $17,000 in her account! David said he would crosscheck everything and that JW needed to check her bank account.

 

JW: It says I got $17,000! The decimal point is not there!

David: That’s weird, that’s weird…hold on. Ma’am this is a Big Huge mistake. I don’t know how this happened!

 

JW tried to log into her account but she got the “Software is updating; do not turn off your computer screen.”  DL said he would analyze what had happened.

 

JW: It was an accident! The decimal point grew legs and walked away!!!

 

DL: We do not have that much control as it is a robotic server. When you typed the amount, it took the excess amount because the decimal point was not pushed correctly or hard.

 

JW: Mr. Lick, the server deleted the decimal point! It deleted itself…I saw it!

DL: This is something very weird to answer. You should have notified me!

JW: I am notifying you NOW!

 

David said he would try to stop the update. It couldn’t be stopped. He told her anything over $9,999 would be reported to the IRS and the Federal Trade Commission. Her account could be seized and a desist put on it. Since JW was already disconnected from their customer base robotic server, she would have to send the $16,830 back to his company.

 

JW: What are you filling your pie hole with?

David said he was not eating. David was burping and very gassy. But he said he couldn’t eat while on the floor at work.

JW: I have this $17,000 and you are over there EATING! I heard burping and eating food. You disgusting human being! I don’t understand how someone can be such an animal!

 

DL said he needed to check on the money. She did not need to let her bank know. He asked how far away her bank is. It is 5/10/15 minutes away.

 

More discussion on the burping and farting of David.

 

Her only option was to visit her bank and withdraw the money. Then he would direct her on how to submit to an ATM Crypto machine.

 

JW: But what do I do with the money?

DL: You need to withdraw the money and submit back to us by making a crypto deposit and getting a receipt.

 

JW: Explain to me what I have to do! What do you mean, the entire amount?

 

DL had her open a notepad. He had her type 1)Refund Amount $170   2) Axedental Transfer $17,000  3)Money to be send back $16,830

 

Suddenly the screen went black and she couldn’t see her NOTES!

JW: How will I understand? Now I can’t see the notes I was taking!!!

DL: Listen to me. Go to Chase Bank and withdraw $16,830.

She asked more questions

DL: You just SHUT UP and LISTEN to me! SHUT UP and LISTEN! Withdraw $5,000 from your bank.

JW: Why $5,000? It should be $16,830!

 

She needed to take the $5,000 and deposit it into a bitcoin ATM. Then she would get herself verified. David could not do it for her; she needed to do it.

 

He booped. She was shutting down her computer.

 

David was calling back.

JW: You hung up. You butt licker! You got angry and hung up the call.

 

DL: We can only do $5,000 in one go.

 

JW couldn’t understand why she couldn’t verify with a lesser amount… like $100 or $10 or even pennies.

JW: I don’t want to break up the $16,830…have you lost your mind? Did you kick it under your desk?

DL: Listen to me…do minimum $5000

JW: What machine is this? What Geek Squad product is $5,000…how can anyone afford that. Does this happen often?

 

He booped.

Total Time Wasted: 45min 52sec

 

Stream Timestamp [01:15:16]

MR vs Kevin Marsh & Kayden Brian (Captain Brian/Captain Brain) – PayPal

Refund Amount: $309.00 in Bitcoin purchase for Peter William

Scam Amount: $30,999 later changed to $19,500 with the rest to come later

Ultraviewer was used.

 

MR had received Invoice #588522 for $309.00. She didn’t want to pay this.

Kevin started to talk. We all heard a beeping sound every few seconds. Beep…Beep…Beep.

MR: What is that beeping sound? Is your headset dying? I hear a beeping sound!

 

Kevin told her to listen to him. There was a PayPal account in her name. A purchase of bitcoin was made to the wallet of a Peter William. He started to tell her Peter’s wallet ID#. Peter had purchased bitcoin without her permission. The money would be charged to her account. Her PayPal account had been hacked.

 

The beeping interrupted all conversation. He called us back.

 

(Rinoa plays some beeping noise for the scammer. Then she copied their beeping noise and continues to play it back to them.) 🙂

 

They will block her PayPal account and fix her account. He used UltraViewer to connect to her computer.

 

Boop. We got disconnected. Kevin called back. She was now connected to their server. He got her the Cancellation Form to cancel. She completed the form with her name MR, the $309 amount and her bank name, Deutsche Bank. Kevin told her that their bank, JP Morgan Chase, would transfer money to her account.

 

Kevin: I am logging into our bank and will do a live transaction in front of your very own eyes!

(This Kevin Marsh was almost like a real live magician! Hee Hee)

 

The Financial Team was working on her PayPal account that had been compromised. Peter William hacked into her PayPal account. They were working on fixing it and their Financial Manager would transfer the money back.

 

BOOP… We hang up. Kevin Marsh called back.

 

The Financial Manager was busy right now. It may be 5-10 minutes before he was available to help her. We hung on the line.

 

MR: I guess I am not as important as I thought I was. I am not a VIP. No. Clearly, I am on the back burner. Back in the day, everyone was treated equal and everyone was a VIP. I don’t like being put on hold or having to talk to a “robit”.

 

Kevin: The last 20 minutes you have been speaking with a human being! Another customer is having a difficult issue getting a refund.

 

More beeps were heard for their sake….

 

We were now connected with Kayden Bryan (Captain Brian), the Financial Manager and Refund Officer. No his name was not “Captain”… it was Kayden! MR was not patient and thought they sounded like they were at the grocery store. She asked that everything be explained to her like she was a 5 or 10 year old. Tell it to her in a metaphor…like a tree stump.

 

Kayden got her connected to their safe and secure server. She saw a black screen. MR had not received any money yet.

 

Kayden: Which account do you want it in?

MR: Flip a coin…checking or savings…doesn’t matter. You have fingers…pick one!

She chose her savings account ending in 6969.

Kayden: We will make a wire transfer from the World Bank now from our account to yours.

 

She was to write down her available balance. Yes, she could use a #2 pencil!

Kayden said that it was showing him that her refund was to be $299. She said, “No, $309.00 is the charge on the invoice.” She said, if he wants to fight her for that $10, it was going to get ugly!

 

MR: I had a black belt once….

She was older now but could still move.

Kayden: Wow that is beautiful!

MR: I still train. I was top of my class.

Kayden: Beautiful.

 

MR asked him if he had ever succeeded in anything in his life. He wanted to be a football/soccer player but failed because of the financial problems with his family. He was 30 now and that was too old to be a football player now anyway.

 

She was connected to the Chase live server through their company’s bank portal. The form was filled out.

 

MR: Oh no, it looks like $3 million has been transferred to my account.

Kayden: OMG! What are you kidding?

MR: Oh sorry, it was only $30,999, Captain!

Kayden: No, it’s Kayden. This is a blunder. The bank will freeze your account

MR: I just bought a chicken coop. I need money for the chickens! Chicken seed is not cheap!

 

She was receiving another call, so she hung up on Kayden to answer the other call. No one was there.

Kayden called back and asked how far it was to her bank.

 

MR: it’s like 5 minutes. Once it took me 3 hours because of the meds.

 

She couldn’t go to her bank as they had a restraining order on her. She was not allowed back in the bank… and spent the night in jail once… long story.

 

Kayden: What happened?

MR: It was an argument with the teller. I rode my horse into the bank. I felt on my high horse. I was in jail and the horse was impounded. They will not let her go back.

 

She could do a wire transfer. But only a domestic one. She had done a $3,000 domestic wire transfer to her son in Florida. The bank didn’t ask questions. But she tried an international wire transfer of $150 once to a friend in France and the bank asked all kinds of questions.

 

He asked if she had ever dealt with bitcoin. She said she had CryptoZoo and Baby Carrot Coin.

She was scammed $10,000… it wasn’t a win-win.

 

Captain Kayden had a word with his account department. They could make an online transfer.

She told him that, if possible, they needed to do a domestic transfer as it goes by faster and less questions are asked. If the bank asked, she was to say it is for a personal reason. She said that she farts a lot if she is asked a bunch of personal questions.

 

The bank even had dead or alive posters of her on the wall!

MR: If you have a domestic account, we can do business right here and now. Let’s get his money back to you!

 

Kayden told her they would take what they could today. Then, they would put her number on speed dial and call her every day.

 

A discussion of domestic versus international wire transfers ensued.

MR: Bonjour, shut your face and get the bank account! I will tell the bank if they ask that is for my son-in-law.

 

Kayden: You cannot even use your drive thru at the bank?

MR: They will recognize the horse. I ride my horse and am known as the “cowgirl” around town. I just have the one horse now as the other one got impounded.

 

Kayden: Oh ma’am, if you had not been married, I would have made you my wife!

MR: I would rather die than be your wife. You are not my type.

 

She had a car but the motor blew out the gasket. He asked if she had any cash at home. Nope, no cash. She said that she used to have cash, but the pigs kept getting into it, thinking it was lettuce.

 

Kayden said that she must be alone too. He was alone since his family is no more. She told him that he had a metal horse and smelled like a wild animal and that she had a real horse. He said that he didn’t smell like a wild animal. He had worked for 2+ years since Covid 19.

 

His dream job was to be a pilot and serve in the US Navy. He had financial issues so he couldn’t pass the IQ test.

 

We were on a long hold while Captain Kayden got the domestic account details. While waiting, MR asked if he had ever caught a fish with his bare hands out of a river. He said, “No, but I am getting butterflies in my stomach” talking to her. She also asked if he likes pineapple on pizza. That “gonna taste very good,” he said.

 

MR: Go ask your supervisors…this is taking too long.

 

Kayden had her long into her account and she had him do the entry of information for the domestic transfer. He kept asking her how he should type in the information.

Kayden: Do I do last name first?

MR: Do whatever… last name first and then first name last. Were you dropped on your head as a child? Are you blonde?

Kayden: Yes Ma’am.

 

He got logged out because he took too much time. He tried again and Rinoa put on “old clicking clock sounds” for him. She asked if he knew the song “Final Countdown.” He had never heard of it, even after she sang a few bars.

 

Kayden: We will take $19,500 today.

MR: OK. I am getting an email…here it is. The code is “06___”.

There were muffled sounds as she tried to read the rest of the code to him but he was not getting it. More background noises muffled her trying to tell him.

 

Kayden: Leave your mouse! Leave your mouse.

 

MR: I will call you back. I have a doctor appointment right now. I just got a notification.

Kayden: Don’t shut down your computer. This will only gonna take 5 minutes.

MR: I have the doctor appointment. I spaced out and forgot about it. I have to go. Sorry, I will call you back in an hour.

Kayden: But Ma’am, your account will be frozen.

 

BOOP! We hang up. We got a domestic account and it will be sent off to be reported.

 

Total Time Wasted: 2hr 04min 04sec