Rinoa Poison: Scambaiter

Stream Timestamp [00:17:40]

JW vs Sam Smith & Jacob Snell (Jacob Snail) ID #64110

Refund Amount: $855.55

 

Sam connected the computers. His coworker was coughing, not dying. Ha. Ha. Ha.

 

We were transferred to his “superwiser,” Jacob, who was truly a snail… We think he fell asleep several times midsentence. We couldn’t tolerate any more of that. We booped in his face.

 

Someone called back, claiming to be Jacob. But his voice was higher-pitched and animated. Out of nowhere, we were transferred back to the real Jacob, who was still asleep.

 

He made a mistake and allowed JW to see that he had transferred $10,000 from her savings account to her checking account. She said that she didn’t do that and was going to call her bank to see how that happened. He said that he didn’t do it. She hadn’t accused him of doing it.

We booped.

 

Total Time Wasted: 29min 20sec

 

 

Stream Timestamp [00:52:01]

JW vs Ryan Williams – Norton LifeLock Cancellation Team

Refund Amount: $769.00

Invoice #TR00836300927FY

 

He didn’t forget to wipe or to write down the invoice number.

 

He struggled with every step that he took in this scam. He bailed and booped.

 

Total Time Wasted: 9min 50sec

 

 

Stream Timestamp [01:06:13]

NW vs Alicia Gilbert (Lisa) Emp #MST248 & Noah (Neuron/ No Help From the Bank) — Microsoft

UltraViewer was used.

 

Her computer got backed up and she was trying to flush it. She said we had a spyware virus on our computer. She said that the hackers tried to get into our computer using spine software.

NW: Spineless bastards!

 

After being put on hold…

NW: How do I navigate the computer and did you just come back from the loo?

Lisa: Ok. First of all, we need to remove that security warning messages from your computer.

 

Lisa was confused.

 

NW: What I was asking was if you made poopy…

Lisa: Yes.

 

The phone disconnected. Rinoa said that she wasn’t the one to boop.

Rinoa: Lisa burped and the force blew the phone over and she dropped it on the floor.

 

Lisa connected the computers, which meant that the spineless screen was activated.

 

She used the cmd prompt to scan our computer for the spineless guys… She found them. She said that there were technical terms regarding numbers. She said that hackers were listening to her computer. But she had called us with an anti-hackable number, so not to worry.

 

JW works at a job where she needs to try to navigate a maze to try to get the cheese on the other side.

 

Lisa was so kind to show us how to close a window on our computer.

 

You are like a computer wizard, like a wizard of computers.

Lisa: Is that good or bad?

 

JW typed cd.. 5 times, even though Alicia didn’t tell her to do that 5 times.

But the command was broken. She had to give a different command to scan the computer.

 

Lisa: Listen to me very much carefully. OK?

 

JW didn’t find anything suspicious on her bank account and couldn’t find her debit card. But she needed it to go get her groceries!

 

JW: I’m telling you, I wanna cancel my credit card, and you’re not listening to me, Lisa! I’ve been talking to you for 40 minutes! You’re telling me I’m being a baby, and here’s my money going down the drain from some spineless hackers! You’re gonna tell me I’m not taking this serious?! YOU’RE TEARING ME APART, LISA!!!

 

Lisa connected us with our bank.

 

JW: Do we need a code, like “Code RedAlertWeasel” or “Code MountainDew?”

 

We were transferred to Noah at “Chase Bank.”

 

She gave him her credit card number but it had already expired. She asked him to get her another card and she would like a card with the ability to pay by tapping this time. She asked when that card would be delivered. He didn’t answer at first.

 

He said it would take 10 months for her to get a new card because she was a victim of a scam. She said that was outrageous and threatened to change to Bank of America.

 

She doesn’t understand how he has a job, since he is so bad at getting everything done. He found that there were some charges on her card from gambling website and a prawn hub website. She asked them to cancel the charges.

 

NW: It sounds like you’re shoving something into your piehole. Are you eating something right now?

 

He thought that her info had been hacked because there was a charge at 4:30am that she didn’t make.

 

He took forever to do anything. When NW said she was going to see what she could do about this, he accused her of trying to hook him with something. She said that she wasn’t trying to hook him up with Lisa. She called him out for trying to open her webcam. He got mad, bailed, and booped.

 

We were transferred to Kevin Marsh from the fraud department. She called them out for being dirtbags and sewer-infested rats, fleas, trashbags, and banana peels. We booped in their face!

 

Total Time Wasted: 2hr 01min 27sec

 

They texted, saying that her bank would be negative “in some time.”

 

 

Stream Timestamp [03:21:48]

NW (?) vs Ben Parker & Sam Cooper — PayPal/GeekSquad

Refund Amount: $417

 

He got the computers connected and had her fill out the refund form, then check her bank account. He said that the refund link had expired and that we needed to be transferred to his banking manager, but he didn’t know what the manager’s name was.  

 

NW: No, I don’t want to waste your brain cells. I’ll just ask your manager.

 

We were transferred to Sam Cooper. He asked us to login to our bank after he was connected to our computer. She said she didn’t feel comfortable pulling up her bank account while he was on her computer.

 

He bailed and booped.

 

Total Time Wasted: 19min 24sec

 

 

Stream Timestamp [03:46:32]

NW vs Brad Gomes (Gollum) & Dave — McAfee

Refund Amount: $669.69

 

We were unable to reach the website he was trying to get us to use. It wouldn’t load. He asked about the apps and programs on her computer. She listed them for several minutes.

 

NW: Have you smelled a skunk’s fart, and would you say it is better or worse than its spray?

 

We were transferred to Dave from the fraud team. We talked about smart appliances for a bit. Dave gave her a hard time about the fact that her wifi network was named “toilet.”

 

NW: Technology is great! Suck it!

 

Dave wasn’t very professional. She warned him to stop sassing her.

 

He went insane, bailed, and booped. He might have found something suspicious on our computer. Don’t do drugs, friends.

 

Total Time Wasted: 47min 50sec