Rinoa Poison: Scambaiter

Stream Timestamp [00:25:15]

NH vs Mike Miller (Badge# Mike@2259) – PayPal & Jason Shore – Chase Bank

Refund Amount: $450.99

Order ID #JAWYT-2147

 

NH received an invoice for an HP 17” laptop with HD/11th generation core in processor for $450.99. She had not used her PayPal account for 3-4 years when she used to purchase on Ebay.

 

Mike told her that her credentials had been compromised and it was a case of identity theft.

They were using her VISA debit card under her name. He would secure the information and be in communication with her bank. He requested the customer care number on the back of her Chase debit card.

 

He had a word with risk management and came back, assigning her case #TR5278. Her bank would call her to speak with her about the case.

 

Jason Shore called NH from Chase Bank. He asked her to tell him what had been going on. NH explained that she had been in touch with PayPal. She was facing identity deception.

 

Jason accessed her account after verifying NH’s date of birth, zip code, and closing balances on her savings and checking accounts. She gave him the balances and the balance of her credit card of $-16.86 to which Jason replied, “PAY YOUR BILLS!”

 

She gave her DOB as 01/25/1958. Jason said she didn’t sound like she was born in 1958. Jason asked her last purchase. NH told him it was for $138.00 to Steam for Final Fantasy VIII.

 

Jason went on to explain that he saw fraud from Ohio and California. He said that he wanted to make sure she was talking to the real PayPal, as people claim to be from PayPal, Amazon, or whatever, and try to manipulate you and get into your system. They scam you by being nice to you. Her bank didn’t want her to get scammed. He put her on hold to verify that Mike Miller from PayPal with Badge ID: Mike@2259 and Fraud Case #TR5278 works for PayPal.

 

Jason came back on the line and said that he had verified that Mike Miller worked with PayPal. He said that he saw more charges that would be reflecting in the next 2 hours. They were pre-approved charges and more are suspicious:

 

$450.99 charge to Amazon now listed as “disputed” and cancelled

$698.21 charge from Amazon for a sexual product…listed as “disputed” and cancelled

$3,000.00 charge for WorldPoker.com for a gambling charge- pre-approved/can’t dispute

$5,000.00 charge for prawnhub – pre-approved/can’t dispute

 

He told her that someone was pretending to be her. The online banking was showing access from 7 locations:  5 were from the United States (CA, PA, OH, TX and Las Vegas, NV) and 2 were from overseas (Russia and China).

 

He asked permission to freeze her account for her online banking for 24 hours. NH questioned the necessity of doing that. He told her that she could still use her debit and credit cards.

 

(Rinoa told chat that they actually spoofed the Chase Bank number so that looked like Jason Shore is calling her from Chase Bank.)

 

Jason told NH that he could not cancel the $3,000 and $5,000 charges because of the pre-approval on those charges. That money would have to be secured through another way. NH needed to go ahead and purchase security cards. They were similar to debit or credit cards and were used for keeping money safe for a short period of time. He would guide her. He said she needed to purchase Apple security prepaid cards.

 

There was much discussion as to what these Apple prepaid cards were for and where she was even supposed to find them. Jason told her in banking language, they were security cards but in consumer language, they were prepaid or gift cards. She needed to go to a store gift card section and he could help her choose which ones to buy. She needed to get herself ready and bring her debit/credit card and her driver license.

 

NH inquired if she couldn’t just purchase the Apple gift cards online from Amazon without going to the store. Jason told her that she could buy them online and instructed her on how to purchase 2 in the amount of $500 each. She purchased 2 at $500, each totaling $1,000.00. She chose instant delivery to her email.

 

Jason: Tell me the codes on the cards.

NH: I need an Apple account… I am adding to Apple account.

Jason: Tell me the codes.

NH: Do I take a picture of it for you?

Jason: Tell me the codes… read to me.

NH: In the account file, there is no codes for the account it’s been added to. Can I text you the Information? I sent you a picture of my computer screen showing the purchase.

Jason: I didn’t receive it yet. Tell me the codes.

NH: Now $1,000 is in the Apple account… they are safe in the account.

Jason: Ma’am, what are the codes?

 

Jason had her download UltraViewer.

 

NH: I can see the $1,000 charge on my bank… did I just put $1,000 in my Apple account? I am not getting that back!

Jason: You need to purchase another Apple cards.

NH: I will not be doing that again. It’s on the account! I am not getting that back. I want to get it back. Can you reverse the charge? I redeemed them. I need you to reimburse that amount now for $1000 for Apple gift cards. How am I supposed to get my money back?

 

NH told him he needed to get to work right now to reverse these charges. “You drill bit!” He needed to solve this right now. She needed him to fix this on her bank account.

 

Jason wanted her to open her Apple account. NH refused to open it.

 

NH: I need you to save this money on my Apple account! The $1000 is still missing! You butt nugget! I need you to fix this charge.

 

He asked her to open her Apple account again.

NH: That’s almost $9,000! The two hidden ones and this one! Forget the Apple account. You told me to do this!

 

Jason: In order to reimburse the money, we have to convert the money into security cards.

 

NH: I am not buying more cards. You want me to buy more…have you lost your mind? Did it fall on the ground and you can’t find it? I need $1000 back in my account!

 

Jason: Alright, I will do that. Open your Apple account.

NH said that she would not open her Apple account. “Why would you make me buy $1000 in gift cards? You pigeon! You made me buy $1000 on Amazon!”

 

Jason: You need to secure your money.

 

NH was getting increasingly agitated and her voice had risen: I cannot! You have to do it! You suck at your job! You told me to buy $1000 of Apple gift cards and you can’t do anything about it? This is now $9,000…you Hamster!

Jason: Are you going to listen to me or should I hang up? Don’t yell at me. Follow my instructions.

NH: How is that going to help me? $1,000 in Apple needs to go back in my bank account, you goofy goober! Are you Apple Support? Jason, are you Apple Support? Tell me. I need to know.

Jason: Are you Apple Support? Better I deal with it.

NH: Call Apple and sort it out. You are my BANK! You are supposed to protect my money! You are not protecting my money! You told me to do it! It’s $1000…you pigeon!

Jason: I did not ask you to redeem it!

NH: I am not buying another one Bucko!

Jason: Hackers will take control…please listen to me properly.

NH: If you don’t fix this I will go to Bank of America! You will be losing my business! I will take out all of my money and go to Bank of America of Deutsche Bank. If I go to my account, will the $1000 charge still be there? FIX IT RIGHT NOW!

Jason: I will fix it now… go to your Amazon website.

NH: I am not buying another gift card, you Doofus! I am not buying more!

 

NH told Jason that the proof was in the pudding… he could see that the $1,000 charge to Amazon is there. He thought that she might have purchased something else from Amazon.

 

NH: And it came to $1000 exactly? Are you nuts? You are done being my bank. You have allowed pre-approved charges without my permission. YOU SUCK, YOU SUCK, YOU SUCK!

 

BOOP… we hang up.

Jason called back: I just received your message that says “hi.”

NH: I sent that a while ago. Why would you even call me back, you Drill Bit!

Jason: You are not listening to me.

NH: YOU ARE NOT LISTENING TO ME!  You Dumb Ass!

Jason: You are saying these things on a recorded line.

NH: I am leaving Chase Bank! This is the worst experience ever in my life and I fell off a ladder once! I would rather fall off a ladder! I hope there are negative numbers for a review for you to express how bad you are.  I am taking my money out of Chase and taking it somewhere else. You personally suck! I will go back to Chase Bank when you’re not working there anymore! That will be a better day for Chase! You bring the whole establishment down with your sucky-ness!

Jason: (crickets…complete golden silence….)

NH: So please do not call me back. 

Boop! We booped.

 

Time Wasted: 1hr 43min 59sec

 

 

Stream Timestamp [01:54:06]

NH vs. Shane Martin (Mr. Bathtub) & Peter Williams — Geek Squad

Refund Amount $465.65

Scam Amount $10,500-$500=$10,000

 

NH had been charged $465 full support for 5 year coverage. She had purchased a laptop some years ago, but had denied the coverage.

 

Order #2237170

He saw the active service running on her computer for the virus. She asked if she was being charged $465 for computer viruses. He told her that she was and the service renewed today. NH wanted to cancel. He said that they would refund the money.

 

NH: I don’t need to pay $465 for computer viruses.

 

He had her download support.client.exe and install. He had connected to her computer.

She had to fill out the Geek Squad Cancellation Form.

 

(Rinoa showed us the screen with the very legit cancellation form with a Best Buy store picture on it and a multitude of award emblems… yes very legit! Lol)

 

There was “a trouble” in the connection and she had to redo the form a second time.

The phone line had a very poor connection… It sounded like Shane was running a bath.

 

NH: Are you in a bath tub or something?

Shane: No, just a bad connection.

NH: It would be a fun job if you were in a bath tub.

 

NH submitted the form. Her refund ID was: URZ71086436TYZ

 

He had her log in to her bank account to see if she got the refund from Geek Squad and to accept the money.

NH: I haven’t received the money, Mr. Bathtub! Did the bathtub fill up? Is the tub full?

Shane: I tried to make it clear… it was not a tub.

NH: Was it a fish tank?

Shane: No, it’s an office.

NH: We have fish in our office. You don’t? Were you filing a jug of water?

Shane: I am going to process the refund to your account.

NH: Was it just a faucet running?

Shane: I am processing the refund.

NH: Sometimes, I sleep with rain sounds… does that relax you in the office?

 

NH: Does your Alexa just come on and start farting randomly?

Shane: I will guide you how the refund will be processed. Relax yourself.

 

There was a block box. Shane told her there would be “number going to be going up.”

He did a tree command and the scanning ensued.

 

NH: Am I supposed to read all this? Numbers are all over the place!

 

He had her enter her amount of $465.65

 

Oh No! $10,500 had been transferred to Chase. The scan had stopped.

 

NH: Do you get oxygen to your head at all? Probably all the hot water making your head foggy. It looks like $10,500

Shane: Oh My Goodness!

NH: Bathtub, Bathtub… we have a problem. Mr. Bathtub don’t get nervous. You are going to have a fart and clear out the whole office! You sent me $10,500.00, you Fart Bubble!

Shane: You put the wrong amount…

NH: Cheeto breath, what’s going on?

 

NH asked Shane to scroll up so she could see her account balances but he kept scrolling the other way.

Boop! We got disconnected

 

NH got a call from a Mr. Greyhound from Geek Squad. She told him that she was trying to get a hold of Shane Martin, one of their employees. Someone got on the line and said his name was Peter Williams, the Senior Manager. (Sounded like the same Mr. Greyhound guy). He told her to shut down her computer and to restart since the screen was frozen.

 

NH had an incoming call. She answered that and it was Shane Martin (Mr. Bathtub) calling back.

 

NH: Is this Mr. Bathtub?

Shane: Yes, this is Shane Martin.

 

Mr. Bathtub told her that, if he was not able to correct the mistake, he would lose his job as the money was coming from the company account.

 

NH: You must have kids… or baby buckets?

Shane indicated that he was just 10 days away from his anniversary.

 

NH: How would you be able to pay your water bill? Water is not cheap when you fill up a whole hot tub!

Shane: I will be guiding you to return the money.

 

Shane told NH that he was married in 2021.

 

NH: Were you married in the hot tub?

Shane: I was married in Washington. (chat renamed it: Wash in tin)

 

NH told him that her bank was 5 minutes away.

 

Shane said that the funds were from there merchant/business account. She needed to go to the bank, take out cash, and come back home.

 

He made a calculation for her. She was to keep $500 for herself and withdraw the $10,000 from her bank account.

 

NH: That’s very “clean” math there!

 

Shane: Keep in mind when the bank asks why you are withdrawing the money… what will you say?

 

NH: It’s for Geek Squad. Mr. Bathtub needs $10,000.

 

Shane: No, if you tell them that accidentally or by mistake, they will charge a lot of taxes… almost 24% of the $10,000!

 

He wrote this on her notepad:

 

REASON = RENEWATION OF YOUR HOUSE

 

She asked what kind of renovations. Could she say that she was buying a waterbed? A bathtub? Or how about a Jacuzzi toilet?

 

He changed the notepad to read:

 

REASON = RENEWATION OF YOUR HOUSE, JACUZZI TOILET

 

NH saw that he had launched RocketCoin on her computer. He told her to get dressed up to go to her bank. She asked him about the RocketCoin.

 

NH: Is it rocket fuel for the jacuzzi toilet?

Shane: It is how we will get our funds back.

 

NH zoomed around her house, getting herself ready to go to the bank. She was out of breath when she came back on the line. She told Shane that she was ready to go. He told her to make sure she had her driver’s license and her checkbook.

 

NH: Can I bring a ham sandwich in my right shoe? I might get hungry, you know?

He said, yes, she could. She should let him know when she was in the parking lot.

 

NH:  Hello, Bathtub? Just got to by bank.

Shane: Wait. You need…

NH: I need to let them know the $10,000 is for renovation for my house for the jacuzzi toilet.

Shane: If you get nervous, they will not give you the money. Go inside and withdraw the cash from your account… $10,000.

 

NH went into the bank but came back out.

 

NH: Hello, you there Mr. Bathtub? What do we do with the money when we have it?

Shane: I will guide you.

NH: The bank said that someone transferred money from my checking to my savings. The money is already shifted. I told them I wanted to buy a jacuzzi toilet and they laughed at me.

They said the money in savings has been shifted to checking. There are no extra funds.

Shane: You did not need to say that. The money is coming from our business account.

NH: Just the money was shifted…how come?

Shane: Just withdraw the $10,000 and come back.

 

Boop!

 

(Rinoa booped the call. We will pick up with this scammer on tomorrow’s stream, possibly.)

 

Total Time Wasted: 1hr 34min 44