Rinoa Poison: Scambaiter

Streamed Live on Twitch and YouTube Simultaneously!

 

Stream Timestamp [00:37:28]

DR (Margaret’s Voice) vs Andy James (ID# JW043322) & Jason

Inv ID# CT2VLNK17

Refund Amount: $790.90

They connected the computers.

He promptly got her to set a new password on her computer so that he could lock her out of it anytime that she didn’t comply with the scam. Wow.

She filled out the refund form and he went to speak with his manager when she didn’t get the money. Andy said he would do it manually. She saw $-790.00 debited from her bank account.

 

Andy transferred DR to Jason, the Finance Manager, who would be assisting her.

 

Jason asked where DR was from originally. She said, “Germany.”

 

Jason connected DR to the Chase bank portal. He had her note her bank balance and told her she needed to claim her money in her account.

 

The $790.00 suddenly became $79,000! The transfer was done. Jason told DR, “you missed out on a decimal point!”  DR was confused… she did that in the address or the phone number? DR hoped it was an error.

 

DR saw that she now had received the $79,000 in her bank account. “My balance has gone higher, yes!” She was unsure how she could undo this. Jason would speak to his accounts team. This mistake should not have happened. Jason told her that her account would be frozen for 45 days. She couldn’t do that… She had bills to pay and groceries and needed to eat… this was her livelihood.

 

Jason: Are you done? I told you I am not going to freeze your account. Shut up and listen to me! Keep quiet and let me speak! You need to visit your bank and get the money back.

DR said that she could just call her bank and that their customer service is rather nice.

 

Jason: I don’t want you to speak.

DR: But you were guiding me.

Jason: I said to put $790.

DR: I did put $790.

Jason: How far away is your bank?

DR: A couple of miles away.

 

BOOP! He hung up.

Total Time Wasted: 51min 57sec

 

 

NW vs. David Wilson & Kevin – McAfee

Refund Amount: $466.66

 

NW had received an email about membership renewal of $466.66 for a 5-year warranty support on her computer and her laptop. She did not want to pay that; she wanted to cancel. DW told her that he would cancel it and refund her the money.

 

The computers were “joined successfully.”  DW said he was sending her the cancellation form from McAfee.

 

Now Kevin, the Refund Officer, gets on the line. He said that the refund is processed to her Chase account. She needed to log into the bank and accept the refund.

 

NW did not see the option to accept the refund. Kevin told her to wait, as it may not be updated yet.

 

Her reference ID#3385992058ZM857264. She looked in her account and still didn’t see anything.

 

Kevin: Let me check from our team.

NW: I hope I get my $466.66.

 

Kevin told her she wouldn’t have a problem. He asked her if she had any McAfee, Geek Squad, or other protection on her computer. NW thought she may have added a Norton but also a McAfee as well. She would never have downloaded if she was going to be charged.

 

NW asked if there was something wrong with her computer. Kevin said, “no.” But asked how far the Walmart or the Best Buy are from her house. NW said it was just a couple of minutes away.

 

Kevin: Did you call here yesterday? What is your YouTube channel name? NW said she didn’t know what he is talking about. Kevin asked why she was calling every day and trying to get details. She wouldn’t be able to.

 

Kevin: I have come to know you are using the same bank and everything. You want to make fools with us.

 

NW: No, you did that on your own.

Kevin: You are being very smart with us. I saw everything.

NW: Oh, you can fill me in.

Kevin: You need to be shame on you; you are making and uploading videos on YouTube

NW: Shame…what do you mean? You have no self-reflection!

Kevin: Same on you.

NW: Self Reflection… how can you say that with a straight face?

Kevin: I just came to know about this… yesterday you also called. Today you are calling to bother us! Don’t do that, ok?

NW: Do you understand what you do? You must. You are not a fool I imagine you can’t be that naive.

Kevin: I will transfer you to one my colleagues.

 

NW didn’t want to talk to them. But David came back on the line.

 

NW: David, go to hell!

BOOP! NW booped him.

 

Total Time Wasted: 23min 59sec

 

 

Stream Timestamp [02:24:30]

NW vs. Alex & Edward Martin & James Wilson – Norton Support

Refund Amount: $499.99 Invoice for Direct Debit

Scam Amount $24,450.00

 

Transaction ID#xxx-xxx-786-143

She needed to log in to her bank and accept the refund in her bank. He would talk to the other team people to authorize the refund.

 

Edward Martin, Account Team, came on the line as her software was updating.

He gave her these numbers very rapidly:

 

Transaction ID #517319208553179518297

Reference #139185097218539

Bank Ref #117259098155

 

Edward requested that she read all of that back to him, even though she repeated the numbers as she took them down. He said she would receive a “welcome from the Citi Bank.” She said she hadn’t seen anything from the Shitty Bank yet. Oh, then she saw it.

 

Edward said they would refund $250 in Part 1 and the rest in Part 2. It would be $250 from the Shitty Bank to the Douche Bank. Then the second load will be from the Shitty Bank to the Douche Bank.

 

Edward: The transaction is not complete.

NW: Did the Shitty Bank get backed up?

Edward: What did you type?

NW: $250.

Edward: Just $250 and nothing else?

NW: Did it not send? Did the first one not go through?

Edward: Are you an idiot?

NW: Excuse me? Gosh don’t get all nasty with me. OK the transfer is complete.

Edward: I am telling you each and everything.

NW: What happened with the Shitty Bank?

 

Edward told her to look at her screen.

NW: My naked eyeballs are looking at the screen.

 

$25,000 had been transferred into NW’s account and debited from Norton’s account.

 

NW: The Shitty Bank sent me $25,000! The transfer is complete!

 

Edward: You made the mistake and now my job is at stake!

 

NW told him that he needed to call someone to do something. The Shitty Bank is sending $25,000 to the Douche Bank! Edward believed she understood that this money didn’t belong to her and that she had to return their money. His calculation was the $25,000 – $500 (for her refund) = $24,500 she needed to send back. He was transferring her to James Wilson, his accounts manager, to return the money.

 

James told her that she had a wrong transaction into her account and that they were working on it. She needed to cooperate.

 

NW said that she was trying to explain to Edward that the money was transferred and there were error zeroes there. She is willing to return the money.

 

James told her to keep talking and he couldn’t make her understand what to do. He told her that it could take a couple of years to fix it.

 

NW: Years? What do you mean?

 

James said they can: 1) try to fix in a personal way or 2) pass it to the Fraud Dept. and the cops would get involved. He was giving her the option. She was upset. He told her to calm down. If they rectified in a personal way, she would not lose a single penny.

 

James asked if she had ever done a wire transfer from her bank in person. She said that she had only done a domestic wire transfer to her brother for $500. He argued with her that they won’t do one for $500. She told him, “Yes, I did it.”

 

James said that they might get the police involved. NW didn’t want the police involved. She needed to get dressed to go to her bank to do the wire transfer. She needed to bring her check book and her driver license.

 

NW: Do I ask them to transfer it back? How does it work?

 

Boop! NW hangs up.

 

James called back. NW asked if she was sending the money back to the Shitty Bank. He told her she didn’t have to worry about it. There was a blockage in the bank for 48 hours. She was wondering if she needed to wait 48 hours to send the money back.

 

James got very upset. They went back and forth with James thinking she was playing games with him and her saying he wasn’t listening to her and was not answering her question as to whether she had to wait 48 hours to send the money.

 

James: Ma’am that was Citi Bank. I think you are either acting too smart or you are not too smart!

NW: Why are you being so rude to me?

She saw the wire transfer information. She asked if it cost extra to send the money internationally versus the domestic charge.

 

James: My GOD, you keep talking! The wire transfer is like $15 or $16.

NW: That’s all you had to say. But you keep telling me what my problem is. It’s like you’re some kind of a doctor telling me what my problem is. I am still waiting for my diagnosis!

 

James was fed up and said that he would give her an extra $50 out of the return money. So, now the calculation was $24,500-$50=$24,450. The wire would be to Hong Kong.

 

She needed to go into her bank normally and say she wanted to do a wire transfer to one of her investors. She was investing over there in property in Hong Kong. It was an excuse, he said. She was not to say she had robbed money from the Shitty Bank and was giving it back. They would involve the law. It should be an overnight transfer.

 

NW wondered if there wasn’t any possible way to return the money to the Shitty Bank. She thought it sounded a little sketchy to say she saw something on Craigslist to invest money for land in Hong Kong.

 

James told her to calm down and go to the bank. There was more arguing about getting the law involved and his not wanting to hear her moan about her options.

 

James: My God, it is very hard to talk to you! How come you talk so MUCH?

 

She was to drive to the bank parking lot and let him know when she was there. She had arrived and he said that she knew what to do when she got in the bank, correct? She also needed to get a receipt.

 

NW came out of the bank and said that the bank suspected it was possibly a scam. He told her it was not at all.

 

NW: Investing money in Hong Kong, they said “Are you sure? It could be I am being coerced into sending my money.”

 

She was put on hold while he went to check on things. He came back and said he was trying to inform the cops. They would come to her house and tell her to give the money back,

 

NW: I am not able to do a wire as they are saying it is a scam.

 

He asked her if she had any Walmart or Krogers nearby. She was to go to the Krogers and buy 2 Apple giftcards of $500 each.

 

He told her she needed to get the hell off this line or get the giftcards. He then called her out for being a YouTuber and swore at her. She asked why he was whispering and that he shouldn’t be talking to her like that.

 

James: I can do what I want. Don’t call here, you dumb a**.

 

Total Time Wasted: 1hr 43min

 

 

Stream Timestamp [04:29:00]

NW vs. Daniel – Tech Support

Crypto Text Support scam

Refund Amt; $250.00

 

She had a notification on her Google email that there was a $250 charge on 11/15/23.

 

Daniel then told her she had the wrong number. She didn’t know how it could be the wrong number if it was listed on her email. How is that possible?

 

Boop! Daniel hung up.

 

Total Time Wasted: 2min 22sec

 

 

Stream Timestamp [04:35:32]

NW vs. Alex & Robert (Roger) Jennings – Customer Support at PayPal

(Jessica voice with Alex and Sherry voice with Robert)

Refund Amount: $526.97 for Bitcoin

Scam Amount: $30,000.00

Re: Order #Y4H2252WS6Y521921

 

Alex said that there was suspicious activity and hackers had placed a Bitcoin order. He wanted to know if she wanted to block the hackers. She said that she would. But she wondered if anyone ever says that they did not. He said that they don’t.

 

She was successfully connected to the server. He asked how old her computer was. She said that it was maybe 6 years old.

He was sending her a cancellation form.

 

She entered her name, address, city, state, and zip onto the form. Also, she listed her phone number, the refund amount of $526.97, and the bank she wanted the money to go to. For the purpose, she was to put: did not order. She submitted and he said that he would authorize the refund. She saw a notice that her refund was being processed.

 

She was to log in to her bank. Her transaction ID was #1027560786. She was to accept or decline the money. Alex had a word with the accounts department.

 

She got another transaction ID:  uisd0062ud0097

She would get a call back from his manager.

 

We were transferred to Robert Jennings, the Senior in the Bank Department.

 

(At this point, Rinoa switched to the Sherry voice.)

 

NW: Mr. Alex told me they were going to be sending me the refund.

She saw a blue screen. Robert asked her if she banks anywhere else.

NW: No, you go where the corn bread is, you know what I mean? I have a pen and paper. Do you need the transaction ID?

 

He didn’t want it. She was getting their banking server form. She was to put her name, address, city, state, zip, email address, mobile number, the last 4 digits of SSN, the last 4 digits of her bank account number, and the amount of refund, $526.97.

 

NW: I expect to get all my money back. As they say, “if pigs fly.” I’d like to get that money back!

 

He would send her $300.00 first.

 

NW: It’s basic math… $526.97. You expect me not to know?

 

Suddenly she got $30,000!

NW: Mr. Rogers, are you still there?

 

Robert: Just wait! You received $30,000, right Ma’am?  You received $30,000 RINOA! Now you can have some Redbull. You play good, Rinoa. You play good. RINOA POISON! YES, RINOA POISON!

 

NW: What do you mean, I play good? Why would you send me $30,000. Why would you do that?

 

Robert: Because I wanted to. So, is your content going good?

 

NW: I don’t know, you are there… you tell me. It’s rhetorical. Hey, Roger, you still there?

Roger, you’re killing me. We used to be such good friends, Roger. Don’t do me like this, Roger!

 

Boop. He hung up.

 

He called back and asked, “What do you get?”

Rinoa answered, “What do you think?”

Robert: I got you, right?

Rinoa: Not really

Robert: You think you were playing with me, but I was playing with you.

Rinoa: Right, right. You maybe cut it short, but you didn’t get me.

 

Boop!

 

Total Time Wasted: 28min 3sec